Leland

1 week ago

Customer Support Coach

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Coach clients who want to break into or grow within customer support roles by teaching core issue resolution, troubleshooting, and technical support skills. Help clients improve customer satisfaction and strengthen customer feedback analysis practices, including applying AI fundamentals and AI automation to support work. Support job search efforts with resume and LinkedIn review, cover letter guidance, interview prep, networking strategy, salary negotiation, and promotion planning.

Location: United States

Workplace: Remote

Employment Type: Contract

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Teach core issue resolution and troubleshooting skills for customer support roles
•Provide guidance on technical support practices and customer feedback analysis
•Coach clients on applying AI fundamentals and AI automation to their support work
•Deliver career support including resume review, LinkedIn review, and cover letter guidance
•Conduct interview prep and support job search strategy such as networking, salary negotiation, and promotion strategy

Key Requirements

•Hands-on experience in customer support as a support specialist, technical support engineer, or industry professional
•A proven track record of resolving issues and keeping customers satisfied
•A structured coaching approach to guide clients through technical and career growth
•Ability to teach issue resolution and troubleshooting skills
•Experience applying or coaching clients on AI fundamentals and AI automation in support work

Experience:Customer support

Skills:CoachingTroubleshootingCustomer satisfactionStructured problem-solving

Tech Stack:AI fundamentalsAI automation

Company Brief

Leland

Leland is a coaching marketplace connecting learners with expert coaches, courses, content, and community to support career and educational goals, including test prep, admissions, and professional upskilling.

Industry: EdTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Stanford, United States

Founded: 2021

Website LinkedIn

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Leland

1 week ago

Customer Support Coach

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Contract

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Teach core issue resolution and troubleshooting skills for customer support roles
•Provide guidance on technical support practices and customer feedback analysis
•Coach clients on applying AI fundamentals and AI automation to their support work
•Deliver career support including resume review, LinkedIn review, and cover letter guidance
•Conduct interview prep and support job search strategy such as networking, salary negotiation, and promotion strategy

Key Requirements

•Hands-on experience in customer support as a support specialist, technical support engineer, or industry professional
•A proven track record of resolving issues and keeping customers satisfied
•A structured coaching approach to guide clients through technical and career growth
•Ability to teach issue resolution and troubleshooting skills
•Experience applying or coaching clients on AI fundamentals and AI automation in support work

Experience:Customer support

Skills:CoachingTroubleshootingCustomer satisfactionStructured problem-solving

Tech Stack:AI fundamentalsAI automation

Company Brief

Leland

Industry: EdTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Stanford, United States

Founded: 2021

Website LinkedIn