American Airlines Group

1 day ago

Customer Assistance Representative Full Time (Charlotte, NC, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Interact with airport customers in a courteous, friendly, and professional manner while supporting ticket counter and kiosk operations. Greet customers, monitor areas for safety compliance, assist with self-service kiosk check-in and baggage processing, and troubleshoot kiosk issues. Verify carry-on baggage and travel documents (using Timatic), help with checked baggage processing, and provide gate directions and other customer guidance.

Location: Charlotte

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Greet customers and monitor the ticket counter area to ensure compliance with safety policies and procedures.
•Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes/receipts.
•Service and maintain kiosk machines and troubleshoot kiosk technology issues, coordinating with IT when needed.
•Verify carry-on baggage and clear/verify travel documents (passports/visas) for international travel using the Timatic database.
•Support checked baggage processing, queue customers based on departure times or assistance needs, and provide gate information and directions.

Pay and Benefits

Salary: USD 16.58 hourly

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•High school diploma or GED (or international equivalent).
•Must be 18 years of age or older.
•Read, write, and understand English; fluently speak English.
•Valid driver’s license as required by local authorities.
•Authorized to work in the U.S., and able to complete required drug screen and background checks (including FAA checks, if applicable).

Education:High School

Skills:Customer serviceCommunicationAttention to safety

Licenses:Driver’s license

Languages:English

Tech Stack:SabrePassenger Service SystemTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

American Airlines Group

1 day ago

Customer Assistance Representative Full Time (Charlotte, NC, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Charlotte

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Greet customers and monitor the ticket counter area to ensure compliance with safety policies and procedures.
•Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes/receipts.
•Service and maintain kiosk machines and troubleshoot kiosk technology issues, coordinating with IT when needed.
•Verify carry-on baggage and clear/verify travel documents (passports/visas) for international travel using the Timatic database.
•Support checked baggage processing, queue customers based on departure times or assistance needs, and provide gate information and directions.

Pay and Benefits

Salary: USD 16.58 hourly

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•High school diploma or GED (or international equivalent).
•Must be 18 years of age or older.
•Read, write, and understand English; fluently speak English.
•Valid driver’s license as required by local authorities.
•Authorized to work in the U.S., and able to complete required drug screen and background checks (including FAA checks, if applicable).

Education:High School

Skills:Customer serviceCommunicationAttention to safety

Licenses:Driver’s license

Languages:English

Tech Stack:SabrePassenger Service SystemTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn