Advanced Customer Engineer-Level 1

Reltio
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical troubleshooting","Independent judgment","Collaboration","Continuous improvement"]

Provide advanced technical expertise and service to help customers successfully use the Reltio platform. Triage and resolve complex break-fix issues by investigating across the application stack (UI, APIs, performance), building monitoring/metric tooling, and validating configuration accuracy. Collaborate with support, product, and core engineering teams, represent Reltio in customer meetings, and continuously improve cloud platform reliability and incident response while participating in an on-call rotation.

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FursaFursa
Reltio
Reltio
6 days ago

Advanced Customer Engineer-Level 1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide advanced technical expertise and service to help customers successfully use the Reltio platform. Triage and resolve complex break-fix issues by investigating across the application stack (UI, APIs, performance), building monitoring/metric tooling, and validating configuration accuracy. Collaborate with support, product, and core engineering teams, represent Reltio in customer meetings, and continuously improve cloud platform reliability and incident response while participating in an on-call rotation.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop and implement algorithms/techniques to solve problems in high-volume, high-availability environments.
  • •Own knowledge of Reltio platform features, components, and integrations.
  • •Build and implement scalable monitoring and metric tools/frameworks.
  • •Investigate and resolve customer technical issues through reproduction, UI/API/performance debugging, and troubleshooting.
  • •Collaborate with support, product management, and core engineering; represent Reltio in customer meetings and participate in 24x7 on-call rotation.

Key Requirements

  • •Bachelor of Science in computer science (or equivalent) with 5+ years of experience.
  • •2+ years developing on large-scale enterprise systems.
  • •Experience with object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
  • •Understanding of API design principles, authentication mechanisms, and integration.
  • •Knowledge of web UI development with JavaScript frameworks and scalable/distributed data systems; experience with NoSQL and distributed indexes.
Experience:5+ yearsEnterprise systemsCloud-native SaaSData managementMDMBig data
Education:Bachelor's in computer science
Skills:Problem-solvingAnalytical troubleshootingIndependent judgmentCollaborationContinuous improvement
Languages:English
Tech Stack:Reltio CloudJavaScriptJavaAWSGCPAzureNoSQLDistributed indexesMDMAPIsUI debuggingBitbucketVSSSVNComparatorMatch tokensMatch & MergeSurvivorship rules

Company Brief

Reltio
Provides cloud-based master data management and data unification software that helps enterprises create trusted, real-time views of customers, products, and other core business entities across systems.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Redwood City, United States
Founded: 2011
WebsiteLinkedIn