Customer Service Associate

Lalamove
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Positive attitude","Interpersonal skills","Communication","Teamwork","Responsibility"]

Handle inbound hotline calls and online chat enquiries for customers and drivers, providing fast, friendly support. Track order status, manage expectations, and monitor fulfillment to help find an available vehicle when delays occur. Resolve customer conflicts and driver-related performance issues while supporting corporate users with their requests. Work shifts during hotline operating hours and act as a role model for the team.

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Lalamove
Lalamove
1 year ago

Customer Service Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Handle inbound hotline calls and online chat enquiries for customers and drivers, providing fast, friendly support. Track order status, manage expectations, and monitor fulfillment to help find an available vehicle when delays occur. Resolve customer conflicts and driver-related performance issues while supporting corporate users with their requests. Work shifts during hotline operating hours and act as a role model for the team.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer incoming customer and driver calls on the hotline
  • •Handle chats/enquiry requests and fulfill user needs
  • •Update customers on order status and manage expectations
  • •Monitor fulfillment and help customers find a vehicle if waiting
  • •Resolve user conflicts and performance issues related to drivers

Key Requirements

  • •F.5 or HKDSE (or above)
  • •1 year relevant work experience (fresh graduates welcome)
  • •Assertive with excellent interpersonal and communication skills
  • •Good team player and responsible
  • •Fluent in written and spoken English and Cantonese
Experience:1+ years
Education:High School
Skills:Positive attitudeInterpersonal skillsCommunicationTeamworkResponsibility
Languages:EnglishCantonese
Tech Stack:Mobile technologiesWeb technologiesTyping

Company Brief

Lalamove
On-demand logistics platform providing same-day delivery, courier, and freight services for individuals and businesses across urban centers, connecting drivers with customers via a mobile and web app.
Industry: Last Mile Delivery
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Hong Kong, Hong Kong
Founded: 2013
WebsiteLinkedIn