Neon Pay

2 months ago

Payment Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own and optimize the operational backbone of Neon’s payments system across disputes, fraud operations, and payment performance. Collaborate with risk, compliance, product, and customer success to reduce fraud, improve dispute win rates, and ensure smooth publisher payments across 50+ markets.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Own dispute intake, evidence compilation, and resolution across all active payment processors and markets.
•Maintain resolution SLAs and win rate targets; identify and escalate systemic patterns to product and risk leads.
•Support development of internal dispute tooling as operational infrastructure matures.
•Execute fraud investigations and transaction reviews in partnership with the Risk, Fraud & Compliance Product Leader.
•Monitor flagged transactions through screening and decisioning tools; escalate blockers and maintain case records.

Key Requirements

•3–5 years in payments operations, fraud ops, or fintech risk — ideally at a PSP, Merchant of Record, or digital goods company
•Comfortable operating across multiple payment processors simultaneously; direct experience with global PSPs such as Stripe, Adyen, PayPal, or Razorpay preferred
•Understands dispute and chargeback mechanics at the card network level — Visa/Mastercard rules
•Strong analytical capability: can work across dashboards and data tools, build structured reports, and identify signal in noisy transaction data
•Detail-oriented and self-directed — operates with significant autonomy across a broad operational surface

Experience:PaymentsFintechGamingE-commerce

Skills:AnalyticalDetail-orientedCommunicationProblem-solvingCollaboration

Languages:English

Tech Stack:StripeAdyenPayPalRazorpayDashboardsPSP

Company Brief

Neon Pay

Provides direct-to-consumer e-commerce and payments infrastructure (merchant-of-record and webshops) for mobile game developers, enabling studios to sell directly to players while handling payments, compliance, fraud, and payouts.

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Funding: Seed

Headquarters: San Francisco, United States

Founded: 2022

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Neon Pay

2 months ago

Payment Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Own dispute intake, evidence compilation, and resolution across all active payment processors and markets.
•Maintain resolution SLAs and win rate targets; identify and escalate systemic patterns to product and risk leads.
•Support development of internal dispute tooling as operational infrastructure matures.
•Execute fraud investigations and transaction reviews in partnership with the Risk, Fraud & Compliance Product Leader.
•Monitor flagged transactions through screening and decisioning tools; escalate blockers and maintain case records.

Key Requirements

•3–5 years in payments operations, fraud ops, or fintech risk — ideally at a PSP, Merchant of Record, or digital goods company
•Comfortable operating across multiple payment processors simultaneously; direct experience with global PSPs such as Stripe, Adyen, PayPal, or Razorpay preferred
•Understands dispute and chargeback mechanics at the card network level — Visa/Mastercard rules
•Strong analytical capability: can work across dashboards and data tools, build structured reports, and identify signal in noisy transaction data
•Detail-oriented and self-directed — operates with significant autonomy across a broad operational surface

Experience:PaymentsFintechGamingE-commerce

Skills:AnalyticalDetail-orientedCommunicationProblem-solvingCollaboration

Languages:English

Tech Stack:StripeAdyenPayPalRazorpayDashboardsPSP

Company Brief

Neon Pay

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Funding: Seed

Headquarters: San Francisco, United States

Founded: 2022

Website LinkedIn