Agentforce Service (Service Cloud) - Specialist Solution Engineer

Salesforce
Tokyo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer focus","Analysis","Growth mindset","Communication","Presentation"]

Present and evangelize Salesforce Service Cloud solutions by tailoring proposals and solution architecture to customers’ business requirements. Remove Service Cloud technical objections during the sales cycle, support C-level and IT stakeholders, and collaborate with Field Sales, Account Executives, partners, and product management. Deliver demos at seminars and events, run enablement activities like webinars and knowledge shares, and create sales assets including industry demos, solution maps, and proposal templates.

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FursaFursa
Salesforce
Salesforce
1 week ago

Agentforce Service (Service Cloud) - Specialist Solution Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Present and evangelize Salesforce Service Cloud solutions by tailoring proposals and solution architecture to customers’ business requirements. Remove Service Cloud technical objections during the sales cycle, support C-level and IT stakeholders, and collaborate with Field Sales, Account Executives, partners, and product management. Deliver demos at seminars and events, run enablement activities like webinars and knowledge shares, and create sales assets including industry demos, solution maps, and proposal templates.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Support Service Cloud-based solution proposals for customers across industries.
  • •Evangelize Service Cloud value to executives, IT, and field teams, and deliver findings including pain points, proposed solutions, and ROI where applicable.
  • •Discuss and propose solution architecture, including call center infrastructure integration, back-office integrations, and workflow process definition.
  • •Conduct presentations and tailored demos at seminars, events, and webinars to support marketing and enablement.
  • •Create sales assets such as solution maps, industry-specific demos, and proposal templates.

Key Requirements

  • •Experience in implementation/development of business application or core systems, implementation consulting, or presales engineering.
  • •Ability to listen to customer business needs and analyze their challenges.
  • •Strong desire for growth with deep passion for customer success.
  • •Fluent Japanese.
  • •Bachelor’s degree in Computer Science or a related STEM field.
Experience:CRMContact centerSalesforce
Education:Bachelor's in Computer Science or related field (STEM/Engineering)
Skills:Customer focusAnalysisGrowth mindsetCommunicationPresentation
Languages:JapaneseEnglish
Tech Stack:SalesforceService CloudCRMOracleMicrosoftServiceNow

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor