Digital Success Manager

Ferguson
United States
Workplace: RemoteFull timeUSD 8,858.34 - 14,175 monthlyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Presentation","Analytical thinking","Cross-functional collaboration","Ownership"]

Own customer success and measurable growth for Ferguson’s digital enablement portfolio, spanning strategic Field Service Management (e.g., ServiceTitan, Jobber) partnerships and Ferguson SureStock vendor-managed inventory. Serve as business owner, drive adoption and engagement strategies, lead joint partner initiatives, track performance and revenue impact, and continuously improve the customer experience using insights and metrics.

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FursaFursa
Ferguson
Ferguson
1 day ago

Digital Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own customer success and measurable growth for Ferguson’s digital enablement portfolio, spanning strategic Field Service Management (e.g., ServiceTitan, Jobber) partnerships and Ferguson SureStock vendor-managed inventory. Serve as business owner, drive adoption and engagement strategies, lead joint partner initiatives, track performance and revenue impact, and continuously improve the customer experience using insights and metrics.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as business owner for Ferguson’s Field Service Management partnerships, including ServiceTitan and Jobber, driving adoption, engagement, growth, and customer experience improvements.
  • •Develop and implement SureStock go-to-market, adoption, and growth strategies, setting targets and tracking performance and impact.
  • •Lead go-to-market and growth plans across FSM partnerships and SureStock, including identifying target customers, positioning, and success measures.
  • •Partner with software partners, sales, and field teams to expand solution adoption and support sales conversations with materials, demonstrations, and subject-matter expertise.
  • •Track adoption, engagement, revenue, and portfolio performance; surface barriers and feedback; and report insights and recommendations to leadership.
Travel: Low travel

Pay and Benefits

Salary: USD 8,858.34 - 14,175 monthly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •Bachelor’s degree in business, marketing, information systems, or a related field (or equivalent professional experience).
  • •8+ years of experience in customer success, strategic account/partner management, business development, or digital solutions for complex, high-value portfolios.
  • •Strong understanding of Field Service Management, contractor software, and the workflows that drive customer adoption.
  • •Hands-on experience with FSM platforms such as ServiceTitan, Jobber, FieldPulse, Buildertrend, or Knowify.
  • •Hands-on knowledge of vendor-managed inventory (VMI) and related platforms (e.g., PLY, Kojo, CribMaster, eTurns, Fishbowl, or Keepstock).
Experience:Field service managementVendor-managed inventory
Education:Bachelor's
Skills:CommunicationPresentationAnalytical thinkingCross-functional collaborationOwnership
Tech Stack:ServiceTitanJobberFieldPulseBuildertrendKnowifyFerguson SureStockSalesforcePower BIPLYKojoCribMasterETurnsFishbowlKeepstock

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn