Zscaler

2 weeks ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide front-line phone and email support to independently debug complex security and network issues for customers using Zscaler’s cloud-native Zero Trust platform. Partner with Engineering to test and troubleshoot problems while feeding product improvement insights. Maintain detailed incident documentation in the technical support database, mentor teammates on advanced troubleshooting, and analyze customer use cases to guide product direction end-to-end.

Location: Costa Rica

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide front-line phone and email consultation to debug complex security and network problems.
•Partner with Engineering to test and troubleshoot customer issues and provide feedback on product improvements.
•Document detailed incident resolution entries in the technical support database for actionable customer/internal outcomes.
•Mentor team members on advanced troubleshooting techniques and support ongoing training program development.
•Analyze customer use-cases and provide input on product direction across the product cycle.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveLearning Budget

Key Requirements

•Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes.
•3+ years of working experience troubleshooting SSL, HTTP, TCP/IP, Zero Trust and Cloud Security.
•Familiarity with network transformation technologies such as MPLS, SD-WAN, or WAN Optimization.
•Working knowledge of Internet and security technologies including SWG, Sandboxing, Firewalls, DLP and VPNs.
•Strong ability to read and analyze packet captures using tools such as Wireshark, Tshark, tcpdump, ngrep, or packetbeat.

Experience:3+ years

Skills:Problem-solvingOwnershipIntegrityCollaborationGrowth mindset

Certifications:CCNA

Languages:English

Tech Stack:AI/MLSSLHTTPTCP/IPZero TrustCloud securityMPLSSD-WANWAN OptimizationSWGSandboxingFirewallsDLPVPNsWiresharkTsharkTcpdumpNgrepPacketbeatTerraform

Company Brief

Zscaler

Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn

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Zscaler

2 weeks ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Costa Rica

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide front-line phone and email consultation to debug complex security and network problems.
•Partner with Engineering to test and troubleshoot customer issues and provide feedback on product improvements.
•Document detailed incident resolution entries in the technical support database for actionable customer/internal outcomes.
•Mentor team members on advanced troubleshooting techniques and support ongoing training program development.
•Analyze customer use-cases and provide input on product direction across the product cycle.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveLearning Budget

Key Requirements

•Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes.
•3+ years of working experience troubleshooting SSL, HTTP, TCP/IP, Zero Trust and Cloud Security.
•Familiarity with network transformation technologies such as MPLS, SD-WAN, or WAN Optimization.
•Working knowledge of Internet and security technologies including SWG, Sandboxing, Firewalls, DLP and VPNs.
•Strong ability to read and analyze packet captures using tools such as Wireshark, Tshark, tcpdump, ngrep, or packetbeat.

Experience:3+ years

Skills:Problem-solvingOwnershipIntegrityCollaborationGrowth mindset

Certifications:CCNA

Languages:English

Tech Stack:AI/MLSSLHTTPTCP/IPZero TrustCloud securityMPLSSD-WANWAN OptimizationSWGSandboxingFirewallsDLPVPNsWiresharkTsharkTcpdumpNgrepPacketbeatTerraform

Company Brief

Zscaler

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn