Staff Product Engineer

Intercom
London, Dublin
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 2+ yearsSkills: ["Leadership","Collaboration","Communication","Mentoring","Problem-solving"]

Experienced engineer leading both backend and frontend initiatives in a SaaS environment. You will contribute to architecture, drive agile delivery with incremental releases, mentor engineers, partner with product/design teams, and help shape technical strategy while delivering customer value through scalable, reliable systems and AI-powered tooling.

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FursaFursa
Intercom
Intercom
1 year ago

Staff Product Engineer

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 28 minutes agoStatus: Live

Job Summary

Experienced engineer leading both backend and frontend initiatives in a SaaS environment. You will contribute to architecture, drive agile delivery with incremental releases, mentor engineers, partner with product/design teams, and help shape technical strategy while delivering customer value through scalable, reliable systems and AI-powered tooling.
Location: London, Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Contribute to our technical architecture as we grow, ensuring scalability and availability to service all customers’ customers.
  • •Balance agility with reliability by supporting continuous deployment and incremental releases.
  • •Participate in all phases of software development, including ideation, prototyping, design and implementation, with hands-on work and architecture leadership.
  • •Build using industry-leading tools and AI-powered developer tooling to remove friction and solve meaningful problems.
  • •Lead hiring, mentoring, and career development of other engineers while raising the bar for technical standards and operational excellence.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityHealth InsurancePensionCycle-to-workMeal Allowance

Key Requirements

  • •2+ years of experience as the primary technical leader for a team
  • •Deep knowledge of a high-level programming language (e.g. Ruby, Python, Perl)
  • •Experience with distributed systems
  • •Experience collaborating directly with product teams and designers, and delivering value to customers
  • •Hands-on development plus lead/architecture work and contribution to technical strategy
Experience:2+ yearsSaaSSoftware
Skills:LeadershipCollaborationCommunicationMentoringProblem-solving
Languages:English
Tech Stack:RubyPythonPerlDistributed systemsAI toolsCI/CD

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn