Café Ambassador - Hollywood

Discover Financial
Los Angeles
Workplace: OnsiteFull timeUSD 52,624 - 57,408 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Customer focus","De-escalation","Attention to detail"]

Serve as the face of the mission inside the Café, welcoming guests and guiding them through Capital One’s digital banking tools. You’ll advocate for customers, troubleshoot mobile and tech challenges, de-escalate escalated situations, and ensure issue resolution aligned with compliance. You’ll also support and host community events that promote financial health, while maintaining an inclusive, high-energy guest experience.

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Discover Financial
Discover Financial
1 month ago

Café Ambassador - Hollywood

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the face of the mission inside the Café, welcoming guests and guiding them through Capital One’s digital banking tools. You’ll advocate for customers, troubleshoot mobile and tech challenges, de-escalate escalated situations, and ensure issue resolution aligned with compliance. You’ll also support and host community events that promote financial health, while maintaining an inclusive, high-energy guest experience.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Proactively engage with guests in a high-energy café setting as a banking guide.
  • •Guide customers through mobile tools and troubleshoot digital banking and tech challenges.
  • •Share value of products and services through genuine conversation without traditional sales goals.
  • •Host and support local events promoting financial health within established programs and partnerships.
  • •Advocate for customers, problem-solve, and own issue resolution aligned with compliance requirements.
Travel: Low travel

Pay and Benefits

Salary: USD 52,624 - 57,408 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveEducation Assistance401kParental Leave

Key Requirements

  • •High School Diploma, GED, or Equivalent Certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •Associate’s degree (preferred).
  • •2+ years of retail or customer-facing experience (preferred).
  • •Proficient in G-Suite and strong written and oral communication skills (preferred).
Experience:1+ years
Education:High School
Skills:CommunicationProblem-solvingCustomer focusDe-escalationAttention to detail
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn