Customer Service Manager, Airport Customer Experience (Windsor Locks, CT, US)
American Airlines Group
United States
Workplace: OnsiteFull timeUSD 51,000 - 86,500Function: Customer Success & Account ManagementSkills: ["Employee engagement","Active listening","Critical thinking","Strong decision making","Business judgment"]Lead a high-performing operation within the Hubs & Gateways or Stations team, coaching and developing front-line team members to deliver an elevated airport customer experience. Ensure safe, reliable, and efficient operations in compliance with DOT, FAA, and other regulations. Provide frontline support mechanisms, establish strong internal/external relationships, and collaborate cross-departmentally to meet corporate and local scorecard metrics.
