Onboarding Project Manager

Block
Melbourne
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 6+ yearsSkills: ["Communication","Leadership","Cross-functional collaboration","Problem-solving","Stakeholder management"]

Lead the technical onboarding and activation of new merchants for Square’s Global Seller Onboarding team. Coordinate cross-functional efforts with Sales, Product, Engineering, and Customer Success to design complex deployments, manage risk, and ensure scalable, high-quality onboarding experiences for Mid-Market and Enterprise sellers.

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FursaFursa
Block
Block
2 months ago

Onboarding Project Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead the technical onboarding and activation of new merchants for Square’s Global Seller Onboarding team. Coordinate cross-functional efforts with Sales, Product, Engineering, and Customer Success to design complex deployments, manage risk, and ensure scalable, high-quality onboarding experiences for Mid-Market and Enterprise sellers.
Location: Melbourne
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Engage with sellers pre-sale to support discovery, scoping, planning, and solution validation.
  • •Own and manage multiple complex onboarding projects concurrently, balancing competing priorities, timelines, and resource constraints.
  • •Build strong cross-functional partnerships with Sales & Account Management, Customer Success, Product, Marketing, and Engineering teams.
  • •Collaborate effectively with technical partners and clearly communicate technical requirements to both technical and non-technical stakeholders.
  • •Travel up to 10% for client meetings, hardware installations, and other internal events.
Travel: Low travel

Pay and Benefits

Perks:Remote WorkHealth InsuranceFlexible TimeRetirement Savings

Key Requirements

  • •6+ years in a customer-facing role, including 4+ years in project management, implementation, or onboarding
  • •Proven ability to manage multiple complex projects across competing priorities, timelines, and resources
  • •Strong ability to distill complex requirements into tailored solutions and communicate technical concepts clearly
  • •Working knowledge of project management methodologies, tools, and best practices
  • •Experience in the POS, payments, or broader technology industry
Experience:6+ yearsPOSPaymentsSoftware
Skills:CommunicationLeadershipCross-functional collaborationProblem-solvingStakeholder management
Languages:English
Tech Stack:RESTful APIAIAutomationData migration

Company Brief

Block
Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn