Product Technical Marketing Engineer

HP
Singapore
Workplace: OnsiteFull timeFunction: Marketing & GrowthSkills: ["Customer advocacy","Root cause analysis","Cross-functional collaboration","Data-driven decision-making","Stakeholder communication"]

Lead product quality and reliability across the product lifecycle by monitoring warranty, telemetry, call rate, and customer experience data. Act as the customer advocate by turning field feedback into actionable improvements. Drive investigation, root-cause analysis, and resolution of critical quality issues and escalations in partnership with R&D, Manufacturing, Product Management, Customer Support, and Operations. Communicate quality performance, risks, and recommendations to leadership and stakeholders.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HP
HP
3 days ago

Product Technical Marketing Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead product quality and reliability across the product lifecycle by monitoring warranty, telemetry, call rate, and customer experience data. Act as the customer advocate by turning field feedback into actionable improvements. Drive investigation, root-cause analysis, and resolution of critical quality issues and escalations in partnership with R&D, Manufacturing, Product Management, Customer Support, and Operations. Communicate quality performance, risks, and recommendations to leadership and stakeholders.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth

Key Responsibilities

  • •Drive product quality, reliability, and customer experience across the product lifecycle.
  • •Act as the customer advocate by turning feedback and field insights into improvements.
  • •Monitor and analyze warranty, telemetry, call rate, and customer experience data to identify trends and risks.
  • •Lead investigation, root-cause analysis, and resolution of critical quality issues and escalations.
  • •Communicate quality performance, risks, and recommendations to leadership and stakeholders.

Key Requirements

  • •Drive product quality, reliability, and customer experience throughout the product lifecycle.
  • •Translate customer feedback and field insights into actionable improvements.
  • •Monitor and analyze warranty and customer experience data to identify quality trends.
  • •Lead investigations and root-cause analysis to resolve critical product quality issues.
  • •Partner cross-functionally to implement corrective and preventive actions.
Skills:Customer advocacyRoot cause analysisCross-functional collaborationData-driven decision-makingStakeholder communication

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn