Senior Account Manager

Fiserv
Milwaukee, Omaha
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Problem-solving","Client focus","Risk management"]

Manage operational relationships for assigned clients by coordinating internal resources to address service delivery questions, issues, and escalations. Monitor service performance, identify risks, and drive resolution plans to completion while partnering with Relationship Managers to support satisfaction and long-term growth. Translate client needs into actionable plans with clear ownership and timelines, communicate updates to stakeholders, and support governance routines for complex accounts.

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FursaFursa
Fiserv
Fiserv
3 days ago

Senior Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Manage operational relationships for assigned clients by coordinating internal resources to address service delivery questions, issues, and escalations. Monitor service performance, identify risks, and drive resolution plans to completion while partnering with Relationship Managers to support satisfaction and long-term growth. Translate client needs into actionable plans with clear ownership and timelines, communicate updates to stakeholders, and support governance routines for complex accounts.
Location: Milwaukee, Omaha
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary operational contact for assigned clients, coordinating resources across Fiserv to address service delivery questions, issues, and escalations.
  • •Monitor service performance, identify risks, and drive issue resolution through completion.
  • •Partner with Relationship Managers to support client satisfaction, revenue growth opportunities, and positive client references.
  • •Translate client needs into actionable plans with clear owners, timelines, and expected outcomes.
  • •Support governance routines for complex client accounts, including meeting preparation, follow-up documentation, and progress tracking.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kEquityTuition AssistancePaid HolidaysPaid LeavePaid Parental

Key Requirements

  • •4+ years of experience in account management, client service, or relationship support within banking, financial technology, or financial services.
  • •Experience managing client escalations and service delivery issues across internal teams with resolution plans.
  • •Experience using Microsoft Office applications (Excel, PowerPoint, Word, Outlook) to create client-ready updates, reports, and documentation.
  • •Strong communication with client contacts and internal stakeholders through written updates, meetings, and issue-resolution discussions.
  • •Bachelor’s degree or higher in Finance, Business, or a related field (or equivalent combination of education and experience).
Experience:4+ yearsFintechBankingFinancial servicesClient serviceFinancial technology
Education:Bachelor's in Finance, Business, or a related field
Skills:CommunicationStakeholder managementProblem-solvingClient focusRisk management
Tech Stack:Microsoft OfficeExcelPowerPointWordOutlook

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn