Intel

1 month ago

Software Enabling and Optimization Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Serve as a Global Product Support Engineer within Intel’s SMG, acting as a key contact for customers and coordinating cross-functional teams to resolve complex platform issues. You will analyze customer data, drive process improvements, and provide training while handling escalations, ensuring high-quality support across embedded Linux, driver subsystems, and HW/SW integrations.

Location: Malaysia, Penang

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Respond to incoming customer inquiries across multiple media and communication channels efficiently, ensuring compliance with Intel and regulatory standards.
•Analyze customer needs to identify the appropriate course of action or resolution, escalating issues when necessary.
•Manage customer support databases and tools, updating them with relevant technical issues and interactions to maintain accurate and actionable records.
•Partner with internal teams and external service providers to resolve customer issues and maintain operational excellence.
•Investigate and resolve customer platform issues using established processes and tools such as CRM systems, knowledge databases, and customer service metrics.

Key Requirements

•Bachelor's degree in computer science, Computer Engineering, or Software Engineering or equivalent experience
•Minimum 7+ years of hands-on troubleshooting, system diagnosis and debugging
•Proficiency in customer support software and tools, including CRM systems and knowledge databases
•Demonstrated ability to analyze customer data, identify trends, and apply problem-solving techniques
•Preferred qualifications include Embedded Linux (Yocto/Ubuntu/RHEL/RTOS) and Windows OS level, kernel recompilation, driver enablement, and system-level debugging

Experience:7+ yearsSemiconductorHardwareEmbedded linuxCustomer support

Education:Bachelor's

Skills:CommunicationProblem-solvingCollaborationAnalytical thinkingCustomer focus

Tech Stack:Embedded LinuxYoctoUbuntuRHELRTOSKernel recompilationDriver enablementSystem-level debuggingPCIeUSBI2CGPIOBIOSOS-level debuggingSystem Debugger

Company Brief

Intel

Designs and manufactures semiconductor chips, processors, and related hardware for PCs, data centers, networking, and embedded applications, while providing software and services to accelerate computing across industries globally.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Intel

1 month ago

Software Enabling and Optimization Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Malaysia, Penang

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Respond to incoming customer inquiries across multiple media and communication channels efficiently, ensuring compliance with Intel and regulatory standards.
•Analyze customer needs to identify the appropriate course of action or resolution, escalating issues when necessary.
•Manage customer support databases and tools, updating them with relevant technical issues and interactions to maintain accurate and actionable records.
•Partner with internal teams and external service providers to resolve customer issues and maintain operational excellence.
•Investigate and resolve customer platform issues using established processes and tools such as CRM systems, knowledge databases, and customer service metrics.

Key Requirements

•Bachelor's degree in computer science, Computer Engineering, or Software Engineering or equivalent experience
•Minimum 7+ years of hands-on troubleshooting, system diagnosis and debugging
•Proficiency in customer support software and tools, including CRM systems and knowledge databases
•Demonstrated ability to analyze customer data, identify trends, and apply problem-solving techniques
•Preferred qualifications include Embedded Linux (Yocto/Ubuntu/RHEL/RTOS) and Windows OS level, kernel recompilation, driver enablement, and system-level debugging

Experience:7+ yearsSemiconductorHardwareEmbedded linuxCustomer support

Education:Bachelor's

Skills:CommunicationProblem-solvingCollaborationAnalytical thinkingCustomer focus

Tech Stack:Embedded LinuxYoctoUbuntuRHELRTOSKernel recompilationDriver enablementSystem-level debuggingPCIeUSBI2CGPIOBIOSOS-level debuggingSystem Debugger

Company Brief

Intel

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor