Head of Quality Assurance

Netomi
Indiana
Workplace: RemoteFull timeFunction: QA, Test & Release EngineeringExperience: 10+ yearsSkills: ["Leadership","Communication","Stakeholder management","Team collaboration"]

Senior QA leader responsible for defining and executing the end-to-end quality vision across a SaaS platform, including Platform Engineering, Data Science, AI, and Customer Success Engineering. Leads a multi-disciplinary QA organization, drives AI/ML data quality, security and performance testing, and partners with product and engineering to embed quality across the SDLC in a high-growth, enterprise environment.

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Netomi
Netomi
10 months ago

Head of Quality Assurance

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Senior QA leader responsible for defining and executing the end-to-end quality vision across a SaaS platform, including Platform Engineering, Data Science, AI, and Customer Success Engineering. Leads a multi-disciplinary QA organization, drives AI/ML data quality, security and performance testing, and partners with product and engineering to embed quality across the SDLC in a high-growth, enterprise environment.
Location: Indiana
Workplace: Remote
Employment Type: Full time
Job Function: QA, Test & Release Engineering

Key Responsibilities

  • •Define and execute the Quality Engineering vision and roadmap aligned with organizational goals.
  • •Build and lead a multi-disciplinary QA team (Platform QA, Data Quality, Automation, and Performance Engineering).
  • •Partner with engineering, product, and customer success leaders to ensure quality is embedded across the SDLC.
  • •Establish quality KPIs and dashboards for visibility into release readiness, product stability, and production health.
  • •Own functional and regression testing strategy across microservices, SDKs, APIs, and UI layers.

Key Requirements

  • •10+ years of experience in software quality engineering, with 3+ years leading QA teams in a SaaS or platform environment
  • •Proven experience in AI/ML or data-centric product quality, including validation of data pipelines and ML models
  • •Deep understanding of microservices architecture, cloud platforms (AWS/Azure), and CI/CD pipelines
  • •Hands-on experience with automation frameworks (Selenium, Cypress, Playwright, TestNG, PyTest, etc.)
  • •Expertise in performance testing tools (JMeter, Gatling, Locust) and security testing (OWASP, Burp Suite, ZAP)
Experience:10+ yearsSaaSAIMLMicroservicesCloudObservability
Skills:LeadershipCommunicationStakeholder managementTeam collaboration
Languages:English
Tech Stack:SeleniumCypressPlaywrightTestNGPyTestJMeterGatlingLocustOWASPBurp SuiteZAPAPI testingSDK testingAWSAzureCI/CDGenAIRAGELKGrafana

Company Brief

Netomi
Provides an AI-powered customer service platform that automates conversational support across channels, using natural language understanding and automation to resolve customer issues, reduce contact center volume, and improve agent productivity.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn