Software Development Engineer III

F5
Anywhere
Workplace: HybridFull timeFunction: Product ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Analysis","Troubleshooting","Partnering","Relationship building","Self-motivated"]

Design, develop, and support production services applications on the Gainsight NXT and Salesforce platforms. Work in a scrum environment to analyze complex business problems, translate requirements into technical specifications, and drive feature development, testing, and implementation. Provide incident and ticket-based production support, lead troubleshooting and root-cause analysis, and partner with IT delivery teams to enhance Gainsight solutions—while improving operational efficiency and customer experience.

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FursaFursa
F5
F5
1 week ago

Software Development Engineer III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 6 days ago

Job Summary

Design, develop, and support production services applications on the Gainsight NXT and Salesforce platforms. Work in a scrum environment to analyze complex business problems, translate requirements into technical specifications, and drive feature development, testing, and implementation. Provide incident and ticket-based production support, lead troubleshooting and root-cause analysis, and partner with IT delivery teams to enhance Gainsight solutions—while improving operational efficiency and customer experience.
Location: Anywhere
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Analyze, design, and implement solutions on the Gainsight and Salesforce.com platforms, including hands-on development when needed.
  • •Perform testing on Salesforce platform applications and ensure functional area quality through validation and documentation.
  • •Provide production support by monitoring ticket queues, resolving incidents, and assigning tickets as needed.
  • •Lead troubleshooting and root-cause determination for Gainsight/Salesforce administration and Application/Data issues to prevent service interruptions.
  • •Function as a sub-team lead/Gainsight SME by translating requirements into functional specifications and mentoring less-senior analysts.
Travel: Low travel

Key Requirements

  • •More than 3 years of Gainsight platform knowledge and experience (Gainsight NXT preferred).
  • •3+ years of Salesforce.com configuration and administration experience.
  • •Basic to intermediate coding experience in Python for AI/ML workflows or agent integration.
  • •Understanding of integration patterns for Salesforce and selecting the appropriate pattern.
  • •BS/BA or equivalent work experience.
Experience:3+ yearsSaaSCustomer successCustomer Service
Education:Bachelor's
Skills:AnalysisTroubleshootingPartneringRelationship buildingSelf-motivated
Certifications:Gainsight NXT Administrator Certified
Tech Stack:GainsightSalesforceSalesforce.comGainsight NXTPythonSQLTableauCustom ObjectsRules EngineData DesignerJourney OrchestratorRenewal CenterScorecardsGainsight SurveysAI-powered agentsAgent integration

Company Brief

F5
Provides application delivery networking, load balancing, and security solutions for on-premises and cloud environments, helping organizations optimize, secure, and scale applications and APIs across multi-cloud infrastructures.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seattle, United States
Founded: 1996
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn