MuleSoft Support Engineer

NTT
Bengaluru
Workplace: RemoteFull timeFunction: Product ManagementExperience: 8-10 yearsSkills: ["Leadership","Stakeholder communication","Incident leadership","Decision-making under pressure","Documentation skills"]

Lead Advanced L2 production support for enterprise integration platforms, driving investigation and resolution of P1/P2 incidents. Perform end-to-end transaction tracing, analyze API failures, troubleshoot intermittent issues, and coordinate bridge calls across technology teams to restore service with minimal business impact. Support MuleSoft platform operations including log and DataWeave runtime error analysis, CloudHub/Runtime Fabric troubleshooting, and messaging/queue monitoring and DLQ validation. Mentor L2 engineers and improve runbooks via RCA and problem management.

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FursaFursa
NTT
NTT
3 months ago

MuleSoft Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead Advanced L2 production support for enterprise integration platforms, driving investigation and resolution of P1/P2 incidents. Perform end-to-end transaction tracing, analyze API failures, troubleshoot intermittent issues, and coordinate bridge calls across technology teams to restore service with minimal business impact. Support MuleSoft platform operations including log and DataWeave runtime error analysis, CloudHub/Runtime Fabric troubleshooting, and messaging/queue monitoring and DLQ validation. Mentor L2 engineers and improve runbooks via RCA and problem management.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Lead investigation and resolution of P1/P2 production incidents using advanced MuleSoft operational troubleshooting.
  • •Perform end-to-end transaction tracing across multiple integrated applications and analyze complex API failures.
  • •Troubleshoot intermittent production issues, identify probable root causes, and coordinate bridge calls with multiple teams.
  • •Support MuleSoft platform operations including advanced log analysis, DataWeave runtime error analysis, and CloudHub/Runtime Fabric troubleshooting.
  • •Mentor L2 support engineers, review major incident RCA, improve SOPs/runbooks, and identify automation opportunities.

Key Requirements

  • •8–10 years of experience as a MuleSoft Support Engineer, including Advanced L2 production support and incident troubleshooting.
  • •Deep expertise in MuleSoft operational troubleshooting, incident investigation, and end-to-end transaction tracing across integrated applications.
  • •Strong ability to analyze DataWeave runtime errors and diagnose REST API failures, timeouts, and integration bottlenecks.
  • •Experience with MuleSoft log analysis and post-release validation of deployment health.
  • •Technical knowledge of Azure Service Bus and/or RabbitMQ, including queue monitoring, DLQ validation, and message replay/reconciliation.
Experience:8-10 yearsEnterprise integrationProduction support
Skills:LeadershipStakeholder communicationIncident leadershipDecision-making under pressureDocumentation skills
Certifications:MuleSoft Certified Developer – Level 1MuleSoft Certified Integration ArchitectITIL FoundationAzure Fundamentals
Tech Stack:MuleSoft Anypoint PlatformMule 4DataWeaveREST APIsJSONXMLSplunkServiceNowAzure Service BusRabbitMQAzure API ManagementSFTPSQLCloudHub 2.0Runtime FabricAzure MonitorDynatraceJAMS SchedulerKafkaAzure Data Factory

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn