Gigs

1 day ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Serve as the technical anchor for support operations by resolving complex provisioning and API failures and troubleshooting live network connectivity issues. Act as the primary escalation point for Tier 1 support, mentoring teammates on escalated cases. Translate technical root causes into clear customer communication and documentation, and use support insights to champion bug fixes and improvements for the Gigs API and dashboard.

Location: Berlin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Drive technical resolution by deconstructing complex provisioning and API failures and preventing recurrence.
•Troubleshoot connectivity issues, including incidents like failed SIM activation or outages, guiding customers to resolution.
•Empower Tier 1 support by unblocking escalated tickets and mentoring teammates on less complex issues.
•Translate and document technical findings into accessible documentation and clear customer communication.
•Serve as the customer advocate with Engineering, using support data to champion bug fixes and feature improvements for the API and dashboard.

Travel: Low travel

Pay and Benefits

Salary: EUR 70,000 - 100,000 annually

Equity and Bonus:Equity

Perks:EquityHome OfficeLearning BudgetFree PhoneInternational Data

Key Requirements

•Comfort using tools like Postman to debug APIs and tracing technical process flows using concepts like Webhooks, REST, and request tracing.
•Strong problem-solving mindset for investigating ambiguity in a fast-changing environment.
•Ability to translate technical background into clear customer communication and understanding of the platform.
•Ownership of a queue with the ability to prioritize urgent external requests alongside internal improvement work.
•Comfort investigating the root cause behind errors to prevent recurrence.

Skills:OwnershipCommunicationProblem-solvingCustomer focusOperational agility

Languages:English

Tech Stack:PostmanAPIsAPI logsWebhooksRESTRequest tracingSIM activationNetwork troubleshooting

Company Brief

Gigs

Operates a blockchain-based marketplace and platform for musicians and fans, enabling NFT drops, digital collectibles, ticketing and fan engagement tools to monetize music, live events, and creator experiences using decentralized technologies.

Industry: Music Industry

Website

Loading job details...

Preparing the role view and application actions.

Gigs

1 day ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Berlin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Drive technical resolution by deconstructing complex provisioning and API failures and preventing recurrence.
•Troubleshoot connectivity issues, including incidents like failed SIM activation or outages, guiding customers to resolution.
•Empower Tier 1 support by unblocking escalated tickets and mentoring teammates on less complex issues.
•Translate and document technical findings into accessible documentation and clear customer communication.
•Serve as the customer advocate with Engineering, using support data to champion bug fixes and feature improvements for the API and dashboard.

Travel: Low travel

Pay and Benefits

Salary: EUR 70,000 - 100,000 annually

Equity and Bonus:Equity

Perks:EquityHome OfficeLearning BudgetFree PhoneInternational Data

Key Requirements

•Comfort using tools like Postman to debug APIs and tracing technical process flows using concepts like Webhooks, REST, and request tracing.
•Strong problem-solving mindset for investigating ambiguity in a fast-changing environment.
•Ability to translate technical background into clear customer communication and understanding of the platform.
•Ownership of a queue with the ability to prioritize urgent external requests alongside internal improvement work.
•Comfort investigating the root cause behind errors to prevent recurrence.

Skills:OwnershipCommunicationProblem-solvingCustomer focusOperational agility

Languages:English

Tech Stack:PostmanAPIsAPI logsWebhooksRESTRequest tracingSIM activationNetwork troubleshooting

Company Brief

Gigs

Industry: Music Industry

Website