Counter Sales Associate

Ferguson
Ontario
Full timeUSD 19.62 - 27.45 hourlyFunction: Sales0Skills: ["Communication","Relationship building","Consultative selling","Self-motivation","Organizational skills"]

Serve as a trusted sales advisor to plumbing and HVAC contractor customers by engaging them at the counter, on the phone, and via email. Use product expertise to recommend solutions, drive sales through upsell and cross-sell, and provide accurate part information using catalogs and manufacturer databases. Process transactions, manage special orders and back-orders, collaborate with outside sales, and support inventory and a professional counter environment.

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Ferguson
Ferguson
2 days ago

Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as a trusted sales advisor to plumbing and HVAC contractor customers by engaging them at the counter, on the phone, and via email. Use product expertise to recommend solutions, drive sales through upsell and cross-sell, and provide accurate part information using catalogs and manufacturer databases. Process transactions, manage special orders and back-orders, collaborate with outside sales, and support inventory and a professional counter environment.
Location: Ontario
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, by phone, and via email to understand needs and recommend solutions.
  • •Act as a product expert by learning and applying knowledge of plumbing, HVAC, and related products.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
  • •Process transactions accurately, manage special orders and follow up on back-orders and delivery timelines; collaborate with outside sales associates.

Pay and Benefits

Salary: USD 19.62 - 27.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Experience:0Customer serviceSalesPlumbingHVAC
Skills:CommunicationRelationship buildingConsultative sellingSelf-motivationOrganizational skills

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn