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3 days ago

Senior Specialist, Customer Support (APAC/ EMEA/ NAMER)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own end-to-end resolution of complex customer issues and deliver an excellent support experience. Troubleshoot via email, chat, and video conferencing while serving as a product expert with deep platform knowledge. Manage escalations and drive timely outcomes. Partner with Product and Engineering to share feedback and improve the customer experience, and maintain process documentation and customer-facing knowledge bases.

Location: Pune, Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own the end-to-end resolution of customer issues while delivering an outstanding support experience.
•Troubleshoot and resolve issues via email, chat, and video conferencing.
•Act as a product expert, using deep platform knowledge to guide customers.
•Manage escalations and de-escalate complex situations to drive timely resolutions.
•Create process documentation and contribute to customer-facing knowledge bases.

Key Requirements

•4+ years of experience in customer support or customer experience, preferably in SaaS, Payroll, or HRIS environments.
•Ability to own complex customer issues end-to-end with strong problem-solving and analytical skills.
•Hands-on experience with customer support tools such as Zendesk and Salesforce (or similar).
•Excellent written and verbal communication skills in English.
•Strong organizational skills with experience in process improvement and documentation.

Experience:4+ yearsSaaSPayrollHRIS

Skills:Customer-first mindsetProblem-solvingAnalytical skillsCommunicationOrganizational skills

Languages:English

Tech Stack:ZendeskSalesforceEmailChatVideo conferencingHRISPayroll

Company Brief

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Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Multiplier

3 days ago

Senior Specialist, Customer Support (APAC/ EMEA/ NAMER)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Pune, Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own the end-to-end resolution of customer issues while delivering an outstanding support experience.
•Troubleshoot and resolve issues via email, chat, and video conferencing.
•Act as a product expert, using deep platform knowledge to guide customers.
•Manage escalations and de-escalate complex situations to drive timely resolutions.
•Create process documentation and contribute to customer-facing knowledge bases.

Key Requirements

•4+ years of experience in customer support or customer experience, preferably in SaaS, Payroll, or HRIS environments.
•Ability to own complex customer issues end-to-end with strong problem-solving and analytical skills.
•Hands-on experience with customer support tools such as Zendesk and Salesforce (or similar).
•Excellent written and verbal communication skills in English.
•Strong organizational skills with experience in process improvement and documentation.

Experience:4+ yearsSaaSPayrollHRIS

Skills:Customer-first mindsetProblem-solvingAnalytical skillsCommunicationOrganizational skills

Languages:English

Tech Stack:ZendeskSalesforceEmailChatVideo conferencingHRISPayroll

Company Brief

Multiplier

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor