AspenTech

4 months ago

Manager, Customer Support & Training

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead and develop a team of support engineers delivering high-quality technical support for AspenTech Digital Grid Management (DGM). Drive customer issue resolution within SLOs, mentor staff, coordinate training, and collaborate with cross-functional teams to improve processes, training delivery, and customer experience across global regions.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Manage a team of support engineers including staffing, performance management, and employee development.
•Ensure the team provides timely and expert customer support to resolve product usage and application issues via ticketing, telephone, chat, and remote access.
•Ensure adherence to department processes and guidelines.
•Make quick and sound decisions to handle and escalate critical problems impacting customers’ facilities.
•Mentor and train new support engineers and deliver product training and demonstrations to customers.

Key Requirements

•Bachelor’s degree in engineering or related technical field.
•8–10 years of experience in Power, Utilities, or Automation industries with at least 2 years of team management experience.
•Familiarity with public Power and utilities industries for Digital Grid Management & Technologies.
•Knowledge of computer programming.
•Excellent communication skills, both verbal and written.

Experience:2-10 yearsPowerUtilitiesAutomation

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingTeam managementCoaching

Tech Stack:Digital Grid ManagementRemote accessTicketing system

Company Brief

AspenTech

Provides software and AI-driven solutions for process industries to optimize asset performance, engineering, and operations. Helps energy, chemicals, and manufacturing companies improve efficiency, reliability, and sustainability.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bedford, United States

Founded: 1981

Website LinkedIn

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AspenTech

4 months ago

Manager, Customer Support & Training

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Manage a team of support engineers including staffing, performance management, and employee development.
•Ensure the team provides timely and expert customer support to resolve product usage and application issues via ticketing, telephone, chat, and remote access.
•Ensure adherence to department processes and guidelines.
•Make quick and sound decisions to handle and escalate critical problems impacting customers’ facilities.
•Mentor and train new support engineers and deliver product training and demonstrations to customers.

Key Requirements

•Bachelor’s degree in engineering or related technical field.
•8–10 years of experience in Power, Utilities, or Automation industries with at least 2 years of team management experience.
•Familiarity with public Power and utilities industries for Digital Grid Management & Technologies.
•Knowledge of computer programming.
•Excellent communication skills, both verbal and written.

Experience:2-10 yearsPowerUtilitiesAutomation

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingTeam managementCoaching

Tech Stack:Digital Grid ManagementRemote accessTicketing system

Company Brief

AspenTech

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bedford, United States

Founded: 1981

Website LinkedIn