Senior Advisor, Technical Account Manager

Dell
Omaha, Nebraska, Colorado, Washington
Workplace: RemoteFull timeUSD 123,200 - 169,400 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Escalation management","Collaboration","Relationship building","Mission competence","Problem-solving"]

Serve as a subject matter expert for Dell data center infrastructure, supporting customers—especially federal accounts—in disconnected environments. Troubleshoot and escalate issues with strong command of Dell PowerEdge servers, datacenter networking, storage, and VMware environments. Build trusted relationships with internal teams and customers/partners, help define complex system requirements, and support secure AI implementations while driving proactive service outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dell
Dell
1 month ago

Senior Advisor, Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a subject matter expert for Dell data center infrastructure, supporting customers—especially federal accounts—in disconnected environments. Troubleshoot and escalate issues with strong command of Dell PowerEdge servers, datacenter networking, storage, and VMware environments. Build trusted relationships with internal teams and customers/partners, help define complex system requirements, and support secure AI implementations while driving proactive service outcomes.
Location: Omaha, Nebraska, Colorado, Washington
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support customers in disconnected environments and act as a subject matter expert for Dell data center infrastructure products and solutions.
  • •Learn and maintain deep technical acumen across storage, compute, networking, applications, cybersecurity, converged/hyper-converged systems, and edge-core-cloud synergies.
  • •Develop trusted internal relationships across Dell Engineering, account executives, program/project managers, infrastructure delivery teams, and security offices.
  • •Build trusted external relationships with customers and partners through high-caliber professional and technical expertise.
  • •Assist customer and sales teams with design, definition, and implementation of complex system requirements, including secure AI implementations.

Pay and Benefits

Salary: USD 123,200 - 169,400 annually

Key Requirements

  • •8+ years of related professional experience.
  • •Must be a US citizen and have an active TS/SCI security clearance with a CI polygraph.
  • •In-depth troubleshooting knowledge of Dell PowerEdge servers, networking, and storage hardware in datacenter environments.
  • •Strong knowledge working in VMware environments and Dell/vendor diagnostic utilities.
  • •Customer-facing experience with strong escalation management and the ability to work onsite at a customer location five days a week.
Experience:8+ yearsDatacenterFederalDisconnected environmentsVirtualizationTechnical escalation
Education:Bachelor's
Skills:Escalation managementCollaborationRelationship buildingMission competenceProblem-solving
Certifications:A+Security+MCITPMCSEVCPRHCSARHCECCNA
Tech Stack:Dell PowerEdgeVMwareNetworkingStorageDatacenterDell diagnostic utilitiesVendor diagnostic utilitiesConverged systemsHyper-converged systems

Eligibility

Nationality:US National
Security Clearance:TS/SCICI polygraph

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor