Customer Experience Specialist (Atlanta, GA, US, 30328)

Crh
Atlanta
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Interpersonal skills","Detail-oriented","Multi-tasking","Calm under pressure","Adaptable"]

Handle customer inquiries promptly by processing orders and requests, answering calls and email, and providing updates on order status. Manage customer relationships within a defined market, create cases in NetSuite for issue resolution and product design, and coordinate with transportation, planning, engineering, and sales. Support order workflows including EDI basics and return authorizations, ensuring courteous, timely service in a fast-paced environment.

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Crh
Crh
2 days ago

Customer Experience Specialist (Atlanta, GA, US, 30328)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 53 minutes agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Handle customer inquiries promptly by processing orders and requests, answering calls and email, and providing updates on order status. Manage customer relationships within a defined market, create cases in NetSuite for issue resolution and product design, and coordinate with transportation, planning, engineering, and sales. Support order workflows including EDI basics and return authorizations, ensuring courteous, timely service in a fast-paced environment.
Location: Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Promptly address customer inquiries by providing quotations, entering orders, and responding to questions professionally.
  • •Process and support customers’ orders and inquiries for the dedicated market.
  • •Answer calls and handle email inquiries with courteous, timely, effective customer service.
  • •Inform customers of order status and advise them of changes.
  • •Create cases in NetSuite for customer issue resolution and product design, including working with return authorizations.

Pay and Benefits

Perks:Health InsuranceDentalDisability BenefitsRetirement Savings

Key Requirements

  • •2+ years of customer service in an office environment
  • •Experience working in manufacturing or logistics is preferred
  • •Excellent interpersonal and oral/written communication
  • •Comfortable user of Excel
  • •Detail-oriented with the ability to multi-task in a fast-paced team environment
Experience:2+ yearsManufacturingLogistics
Skills:CommunicationInterpersonal skillsDetail-orientedMulti-taskingCalm under pressureAdaptable
Tech Stack:NetSuiteExcelEDI

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn