Customer Service Support

Emerson
Debrecen
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Decision-making","Customer focus","Time management","Organizational skills","Ownership","Knowledge sharing","Cross-functional collaboration"]

Manage customer orders, product returns, quotations, and quotations accurately while handling inbound/outbound customer inquiries via phone, email, and chat. Support pre-sales and post-booking activities with timely order follow-up through resolution, maintaining high-quality customer experience and accurate customer data. Collaborate cross-functionally with sales, logistics, finance, and operations to remove roadblocks, manage escalations, and contribute to continuous improvement and high-impact projects using tools such as Oracle and Salesforce (SFDC).

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FursaFursa
Emerson
Emerson
1 day ago

Customer Service Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Manage customer orders, product returns, quotations, and quotations accurately while handling inbound/outbound customer inquiries via phone, email, and chat. Support pre-sales and post-booking activities with timely order follow-up through resolution, maintaining high-quality customer experience and accurate customer data. Collaborate cross-functionally with sales, logistics, finance, and operations to remove roadblocks, manage escalations, and contribute to continuous improvement and high-impact projects using tools such as Oracle and Salesforce (SFDC).
Location: Debrecen
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage customer orders, product returns, and quotations with accuracy and efficiency
  • •Handle inbound and outbound customer interactions (phone, email, chat) to resolve inquiries and issues
  • •Support pre-sales and post-booking activities by ensuring timely order follow-up through resolution
  • •Collaborate with internal stakeholders (sales, logistics, finance, and operations) to remove roadblocks and improve process flow
  • •Provide timely updates and follow-ups on open cases and customer requests, including managing escalations and continuous improvement

Key Requirements

  • •Bachelor’s degree or relevant experience in customer service or shared services
  • •Strong communication skills in English (written and verbal)
  • •Experience in customer operations, preferably in a Shared Service Center environment
  • •Ability to manage multiple priorities in a fast-paced, results-driven environment
  • •Strong problem-solving/decision-making skills with a customer-focused mindset and ownership/accountability
Experience:Shared servicesShared service center
Skills:CommunicationProblem-solvingDecision-makingCustomer focusTime managementOrganizational skillsOwnershipKnowledge sharingCross-functional collaboration
Languages:English
Tech Stack:OracleSFDCSalesforceERPCRM

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn