Verification Advocate

Carvana
Arizona
Workplace: OnsiteFull timeUSD 20+ hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Critical thinking","Adaptability","Empathy","Communication","Attention to detail"]

Serve as an in-person advocate at Carvana’s Tempe headquarters, supporting customers through the car-buying and selling journey via inbound and outbound calls. Verify and review sensitive customer documentation through casework, solve problems in real time, and use an always-on AI co-pilot/coach to streamline administrative work and improve customer communication. Work a full-time hourly schedule with weekend and potential holiday shifts.

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FursaFursa
Carvana
Carvana
3 days ago

Verification Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as an in-person advocate at Carvana’s Tempe headquarters, supporting customers through the car-buying and selling journey via inbound and outbound calls. Verify and review sensitive customer documentation through casework, solve problems in real time, and use an always-on AI co-pilot/coach to streamline administrative work and improve customer communication. Work a full-time hourly schedule with weekend and potential holiday shifts.
Location: Arizona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Build genuine relationships with customers and guide them through car buying/selling via inbound and outbound calls.
  • •Stay current with evolving technology and product updates as part of daily work.
  • •Use critical thinking alongside AI tools to listen to customer needs and provide real-time solutions.
  • •Review and verify sensitive customer documentation through casework with speed and accuracy.
  • •Deliver high-quality customer interactions with support from an always-on AI coach; perform other duties as assigned.

Pay and Benefits

Salary: USD 20 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityPaid LeavePaid HolidaysOvertime

Key Requirements

  • •Bachelor’s degree OR 2+ years of customer service experience in a fast-paced/high-volume environment; high school diploma or GED required.
  • •Ability to navigate multiple systems and learn new tools; troubleshoot effectively.
  • •High capacity for learning and adaptability to rapid change; make thoughtful, caring decisions.
  • •Comfort servicing customers over the phone and strong attention to detail while handling casework.
  • •Ability to read, write, speak, and understand English.
Experience:2+ years
Education:High School
Skills:Critical thinkingAdaptabilityEmpathyCommunicationAttention to detail
Languages:English
Tech Stack:AI co-pilotAI coach

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn