Customer Service Representative- Maple M5- Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Problem-solving","Judgment","Accountability"]

Deliver excellent customer service across all interactions by listening to customer needs, asking questions, and guiding customers to the right financial solutions. Follow up on questions, provide timely correspondence, and maintain confidentiality. Perform daily office operations, maintain accurate balancing records, and keep up to date on policies and procedures. Handle consumer and business issues professionally, escalating complex cases as needed, and make consultative referrals using approved tools.

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Fifth Third Bancorp
Fifth Third Bancorp
5 days ago

Customer Service Representative- Maple M5- Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Deliver excellent customer service across all interactions by listening to customer needs, asking questions, and guiding customers to the right financial solutions. Follow up on questions, provide timely correspondence, and maintain confidentiality. Perform daily office operations, maintain accurate balancing records, and keep up to date on policies and procedures. Handle consumer and business issues professionally, escalating complex cases as needed, and make consultative referrals using approved tools.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by listening to needs, asking questions, and guiding customers to meet their financial needs.
  • •Follow up on customer questions and find solutions to address issues.
  • •Perform daily office responsibilities with the platform team to maintain efficient office operations.
  • •Maintain accurate balancing records and find/correct outages as needed.
  • •During interactions and outreach, identify needs and refer customers to bankers and business partners using appropriate tools for tracking.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to demonstrate sound judgment in problem resolution.
Education:High School
Skills:Customer serviceConfidentialityProblem-solvingJudgmentAccountability

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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