Delivery Operations Systems & Process Manager

Snowflake
Denver, Chicago, San Francisco
Workplace: HybridFull timeUSD 139,000 - 182,700 annuallyFunction: Transportation & Fleet OperationsExperience: 7-12 yearsSkills: ["Communication","Leadership","Collaboration","Problem-solving"]

Delivery Operations Systems & Process Manager leads the architecture and optimization of global delivery systems and AI automation, owning roadmaps for PSA/ERP platforms (Certinia, Salesforce) and delivery workflows. Works with Global Delivery Leadership, BizOps, and AI/Data teams to design scalable, AI-powered processes, automate staffing and billing, and drive data governance and cross-functional alignment across multiple delivery sites.

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Snowflake
Snowflake
4 months ago

Delivery Operations Systems & Process Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Delivery Operations Systems & Process Manager leads the architecture and optimization of global delivery systems and AI automation, owning roadmaps for PSA/ERP platforms (Certinia, Salesforce) and delivery workflows. Works with Global Delivery Leadership, BizOps, and AI/Data teams to design scalable, AI-powered processes, automate staffing and billing, and drive data governance and cross-functional alignment across multiple delivery sites.
Location: Denver, Chicago, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Lead system roadmap planning, release management, and cross‑functional alignment for delivery systems
  • •Own end-to-end roadmap, optimization, and governance of Certinia PSA and Salesforce
  • •Collaborate with Enterprise Technology and GTM Systems on sprint cycles and Delivery System Change Management
  • •Design and deploy AI‑powered workflows for project health scanning, staffing intelligence, predictive forecasting, and GenAI project summaries
  • •Automate manual workflows across staffing, project setup, billing, and customer success while ensuring data governance and system integrity

Pay and Benefits

Salary: USD 139,000 - 182,700 annually

Key Requirements

  • •7–12+ years in delivery operations, PSA/ERP systems engineering, or professional services operations
  • •Deep experience with Certinia PSA/ERP/CS (or equivalent PSA platforms)
  • •Proven track record implementing AI automation, predictive analytics, or agentic workflows
  • •Experience leveraging coding agents
  • •Expertise in workflow design, systems architecture, and data governance
Experience:7-12 yearsProfessional servicesEnterprise softwarePSA/ERP
Skills:CommunicationLeadershipCollaborationProblem-solving
Certifications:PSA Platforms
Languages:English
Tech Stack:CertiniaSalesforceSmartsheetAIGenAI

Company Brief

Snowflake
Provides a cloud-native data platform for data warehousing, data engineering, data science, and analytics, enabling organizations to store, process, and share large-scale data across multiple cloud providers with elastic scalability and performance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bozeman, United States
Founded: 2012
WebsiteLinkedIn