Quality & Training Specialist - Live and Monetization - Dublin - Hebrew Speaker

TikTok
Dublin
Full timeFunction: Education & TrainingSkills: ["Problem-solving","Ownership","Self-motivation","Stakeholder management","Self-sufficiency"]

Ensure safety and Trust & Safety policies are enforced accurately at scale by conducting analytical quality audits of human moderation and tracking performance targets. Perform deep Root Cause Analysis on recurring quality issues and translate findings into actionable guidance for Operational Guidelines and Operations Teams. Lead calibration sessions, handle complex edge cases, support training rollouts for policy updates, and produce weekly/monthly reporting using QA dashboards and AI to reduce manual work.

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FursaFursa
TikTok
TikTok
3 days ago

Quality & Training Specialist - Live and Monetization - Dublin - Hebrew Speaker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Ensure safety and Trust & Safety policies are enforced accurately at scale by conducting analytical quality audits of human moderation and tracking performance targets. Perform deep Root Cause Analysis on recurring quality issues and translate findings into actionable guidance for Operational Guidelines and Operations Teams. Lead calibration sessions, handle complex edge cases, support training rollouts for policy updates, and produce weekly/monthly reporting using QA dashboards and AI to reduce manual work.
Location: Dublin
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets.
  • •Drive Root Cause Analysis into recurring quality issues, identify error patterns, and turn insights into actionable feedback for Operational Guidelines and Standards and Operations Teams.
  • •Provide expert judgment for complex, ambiguous, or high-risk cases using quality methodologies (e.g., KOM) and validate benchmark “golden sets.”
  • •Lead calibration sessions to ensure consistency across moderation teams and coordinate with cross-functional stakeholders to meet global quality goals.
  • •Manage operational edge cases, oversee policy cascading/implementation across partners, and support training rollouts for new policy and guideline updates.

Key Requirements

  • •Conduct analytical audits of human moderation and ensure processes comply with data protection and Trust & Safety standards while meeting audit targets (e.g., Accuracy, RCA, Appeal success rates).
  • •Perform Root Cause Analysis on recurring quality issues, identify error patterns, and drive process optimization to reduce error rates while supporting high-speed moderation.
  • •Demonstrate deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases, including validating benchmark “golden sets.”
  • •Lead calibration sessions and communicate effectively with cross-functional stakeholders (e.g., BPO Partners and internal teams) to align on global quality goals and operationalize feedback.
  • •Fluency in Hebrew (required) and English for engaging with local content and stakeholders, plus proficiency in reporting/data visualization and using QA/calibration tools and AI to streamline workflows.
Experience:Trust and safetyComplianceHigh-volume operations
Skills:Problem-solvingOwnershipSelf-motivationStakeholder managementSelf-sufficiency
Languages:HebrewEnglish
Tech Stack:Root Cause Analysis (RCA)QA dashboardsCalibration platformsArtificial Intelligence (AI)Data visualizationWeekly reportingMonthly reporting

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn