Consumer Financing Solutions Product Manager - Global Payment

ByteDance
Singapore
Full timeFunction: Product ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical skills","Root cause analysis","Communication","Leadership","Mentoring"]

Own and drive key Cash Loan business metrics across SEA regions, including P&L, adoption, conversion, approvals, losses, OPEX, and NPS. Build and execute optimization strategies to improve operations, reduce costs, and enhance customer experience in partnership with internal and external teams. Monitor performance data, generate actionable insights with dashboards, and lead root-cause investigations and incident management. Lead and motivate operational staff by setting KPIs/OKRs and ensuring targets through coaching and performance management.

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FursaFursa
ByteDance
ByteDance
1 month ago

Consumer Financing Solutions Product Manager - Global Payment

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 29 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own and drive key Cash Loan business metrics across SEA regions, including P&L, adoption, conversion, approvals, losses, OPEX, and NPS. Build and execute optimization strategies to improve operations, reduce costs, and enhance customer experience in partnership with internal and external teams. Monitor performance data, generate actionable insights with dashboards, and lead root-cause investigations and incident management. Lead and motivate operational staff by setting KPIs/OKRs and ensuring targets through coaching and performance management.
Location: Singapore
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Own and drive key Cash Loan business metrics in SEA regions (P&L, adoption, conversion, approval, losses, OPEX, NPS).
  • •Develop and implement optimization strategies to improve processes, reduce costs, and enhance customer experience with partners.
  • •Monitor and analyze business metrics to generate actionable insights, dashboards, and reports.
  • •Investigate root causes of metric deviations, customer complaints, and operational problems; lead incident management and prevent recurrences.
  • •Lead and motivate a team of operational staff; set KPIs/OKRs and ensure targets through coaching, training, and performance management.

Key Requirements

  • •Bachelor's degree in Business, Finance or relevant field.
  • •5+ years of experience in Cash Loan or consumer finance operations.
  • •Proven track record improving operational metrics and reducing costs.
  • •Familiarity with Cash Loan business model and operations processes.
  • •Strong analytical and root-cause analysis skills, with excellent communication and ability to lead and mentor a team.
Experience:5+ yearsCash loanConsumer financeCross-border paymentsGlobal payments
Education:Bachelor's
Skills:Analytical skillsRoot cause analysisCommunicationLeadershipMentoring

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn