OpenRouter

1 month ago

Scaled Customer Success Manager, Startups

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 minutes agoStatus: Live

Job Summary

Own and scale the post-sale customer journey for OpenRouter’s startup ecosystem. Build the startup success engine, activate growth, and create repeatable workflows, dashboards, and automations. Partner cross-functionally to drive activation, retention, and Enterprise readiness, while turning manual CS work into scalable systems and guiding startups to first value and expansion.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the startup customer journey from program approval and onboarding through activation, retention, expansion, and Enterprise readiness, while managing day-to-day program operations and communications.
•Build scaled intervention workflows for customers showing risk signals and create activation paths to achieve first value with OpenRouter.
•Develop workflows, dashboards, alerts, and playbooks to help the team identify which startups need attention and what actions to take next.
•Turn manual CS and program operations work into repeatable systems and self-serve resources for founders.
•Collaborate across GTM and Sales to surface startups ready for Enterprise conversion and broader growth initiatives.

Key Requirements

•Experience managing a scaled customer portfolio, startup program operations, developer ecosystem, or PLG customer base.
•Comfortable working with technical founders and developer-facing products.
•Strong understanding of API-first businesses and ability to discuss usage, latency, reliability, and production adoption.
•Ability to build workflows, dashboards, automations, lifecycle programs, and internal tools that improve outcomes at scale.
•Builder mindset with ownership beyond the job description and a track record of turning manual processes into repeatable systems.

Experience:AISaaSDeveloper tools

Skills:Builder mindsetCommunicationCross-functional collaborationAnalytical thinkingProblem-solving

Tech Stack:APIsSQLAutomationDashboardsAI

Company Brief

OpenRouter

Provides a unified, standards-compatible API and marketplace to route requests to 400+ large language models and cloud hosts, optimizing for cost, performance, and reliability for developers and enterprises.

Industry: API Platforms

Company Size: Micro (1 to 10 employees)

Revenue: USD 1M to 5M

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series A

Headquarters: New York, United States

Founded: 2023

Website LinkedIn

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OpenRouter

1 month ago

Scaled Customer Success Manager, Startups

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the startup customer journey from program approval and onboarding through activation, retention, expansion, and Enterprise readiness, while managing day-to-day program operations and communications.
•Build scaled intervention workflows for customers showing risk signals and create activation paths to achieve first value with OpenRouter.
•Develop workflows, dashboards, alerts, and playbooks to help the team identify which startups need attention and what actions to take next.
•Turn manual CS and program operations work into repeatable systems and self-serve resources for founders.
•Collaborate across GTM and Sales to surface startups ready for Enterprise conversion and broader growth initiatives.

Key Requirements

•Experience managing a scaled customer portfolio, startup program operations, developer ecosystem, or PLG customer base.
•Comfortable working with technical founders and developer-facing products.
•Strong understanding of API-first businesses and ability to discuss usage, latency, reliability, and production adoption.
•Ability to build workflows, dashboards, automations, lifecycle programs, and internal tools that improve outcomes at scale.
•Builder mindset with ownership beyond the job description and a track record of turning manual processes into repeatable systems.

Experience:AISaaSDeveloper tools

Skills:Builder mindsetCommunicationCross-functional collaborationAnalytical thinkingProblem-solving

Tech Stack:APIsSQLAutomationDashboardsAI

Company Brief

OpenRouter

Industry: API Platforms

Company Size: Micro (1 to 10 employees)

Revenue: USD 1M to 5M

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series A

Headquarters: New York, United States

Founded: 2023

Website LinkedIn