Manager, Financial Processes

Deliveroo
London
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Stakeholder management","Problem-solving","Strategic thinking","Collaboration"]

Lead end-to-end payment process design and continuously improve Payment-related workflows (including COO and COBD) across markets. Define and maintain transparent, partner-facing policies in partnership with Commercial, Legal, Policy, and Care teams, balancing regulatory context with partner needs. Drive performance through data analysis, build roadmaps with business cases, and own go-to-market execution for policy and process changes, including rollout, training, and post-launch performance improvement.

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FursaFursa
Deliveroo
Deliveroo
1 day ago

Manager, Financial Processes

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead end-to-end payment process design and continuously improve Payment-related workflows (including COO and COBD) across markets. Define and maintain transparent, partner-facing policies in partnership with Commercial, Legal, Policy, and Care teams, balancing regulatory context with partner needs. Drive performance through data analysis, build roadmaps with business cases, and own go-to-market execution for policy and process changes, including rollout, training, and post-launch performance improvement.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end payment process design: map, document, and continuously improve Payment-related processes, defining clear success metrics.
  • •Shape partner-facing policy by partnering with Commercial, Legal, Policy, and Care teams to define and maintain transparent policies.
  • •Drive performance and continuous improvement by monitoring key metrics, identifying opportunities via data analysis, and building roadmaps with business cases.
  • •Lead go-to-market for change initiatives by project managing rollouts of policy and process changes across markets.
  • •Coordinate cross-functional communications and training, manage frontline change management, and review post-launch performance to course-correct.

Pay and Benefits

Perks:Health InsuranceWell-beingParental LeavePensionsAnnual Leave

Key Requirements

  • •Project and change management experience, managing multiple stakeholders across Commercial and other functions at once.
  • •Strong process design skills, including mapping end-to-end processes and identifying inefficiencies with cases for change.
  • •Sharp problem-solving and strategic thinking to identify root causes, prioritise effectively, and recommend solutions.
  • •Solid business acumen and judgement to make sound trade-offs within projects.
  • •Excellent communication and stakeholder influence, with confidence documenting and presenting ideas to varied audiences.
Skills:CommunicationStakeholder managementProblem-solvingStrategic thinkingCollaboration

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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