IT Technology Services Senior Specialist- SDS (Bangalore, IN, 560066)

SAP
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Analytical thinking","Solution-oriented thinking","Written and verbal communication","Customer escalation management","Process improvement"]

Safeguard and optimize customer investments in SAP Enterprise Cloud Services as the primary point of contact for service delivery. Coordinate proactive preparations and time-critical service request execution with TSMs/CDMs, troubleshoot technical delivery challenges across the customer lifecycle, and act as an escalation point for EOS technical issues. Leverage deep hands-on SAP technology expertise and Linux-based infrastructure knowledge to deliver quality managed services and support continuous process improvements.

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FursaFursa
SAP
SAP
2 hours ago

IT Technology Services Senior Specialist- SDS (Bangalore, IN, 560066)

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Job Summary

Safeguard and optimize customer investments in SAP Enterprise Cloud Services as the primary point of contact for service delivery. Coordinate proactive preparations and time-critical service request execution with TSMs/CDMs, troubleshoot technical delivery challenges across the customer lifecycle, and act as an escalation point for EOS technical issues. Leverage deep hands-on SAP technology expertise and Linux-based infrastructure knowledge to deliver quality managed services and support continuous process improvements.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for EOS delivery teams, partnering with customer-facing units to protect and optimize customer investments.
  • •Coordinate and complete proactive activity preparations with TSMs/CDMs and execute service requests as they require expert attention.
  • •Act as an escalation point for technical issues across the EOS customer landscape and service request lifecycle.
  • •Manage service areas including Service Request Fulfilment, Incident Management, Event Management, and Problem Management.
  • •Collaborate with Product Development and support roadmap execution, feature/bug fixes, and continuous process improvements.
Travel: Low travel

Key Requirements

  • •Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
  • •10+ years of IT industry experience with a primary focus on SAP technology (BASIS).
  • •Minimum 8 years of experience in a technical role managing SAP products running on SAP HANA/Sybase.
  • •Advanced technical background in Linux-based server operating systems.
  • •Project management skills to handle customer projects and resolve issues (desirable).
Experience:10+ yearsSAPCloud transformation
Education:Bachelor's
Skills:Analytical thinkingSolution-oriented thinkingWritten and verbal communicationCustomer escalation managementProcess improvement
Certifications:SAP certification
Languages:English
Tech Stack:SAPSAP Enterprise Cloud Services (ECS)SAP Enterprise Cloud Services (ECS) organizationSAP ECSSAP NetWeaverWeb DispatcherBusinessObjectsConvergent ChargingConvergent MediationOpenTextSAP HANASybaseLinuxLinux ClustersLoad balancersVirtual machinesHyperscalers

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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