Customer Assistance Representative Full Time (St. Paul, MN, US)

American Airlines Group
St. Paul
Full timeUSD 16.58+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Professionalism","Attention to detail","Troubleshooting"]

Interact with airport customers in a courteous, friendly, and professional manner while assisting at ticket counters and self-service kiosks. Monitor ticket areas for safety compliance, troubleshoot kiosk issues, process kiosk check-in/baggage steps, verify carry-on and travel documents using the kiosk tools, and help with checked baggage handling and unaccompanied minors. Coordinate with IT and customer service agents when needed while meeting regulatory and company standards.

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FursaFursa
American Airlines Group
American Airlines Group
1 day ago

Customer Assistance Representative Full Time (St. Paul, MN, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Interact with airport customers in a courteous, friendly, and professional manner while assisting at ticket counters and self-service kiosks. Monitor ticket areas for safety compliance, troubleshoot kiosk issues, process kiosk check-in/baggage steps, verify carry-on and travel documents using the kiosk tools, and help with checked baggage handling and unaccompanied minors. Coordinate with IT and customer service agents when needed while meeting regulatory and company standards.
Location: St. Paul
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers and assist at airport ticket areas to provide courteous, efficient customer service.
  • •Monitor ticket counter areas for compliance with safety policies and procedures.
  • •Assist customers with self-service kiosk check-in and kiosk baggage processing, including troubleshooting kiosk technology issues and coordinating with IT.
  • •Verify carry-on baggage compliance and verify/clear travel documents for international travel using available kiosk tools (e.g., Timatic).
  • •Process checked baggage transactions, manage baggage activation/acceptance, help with special/oversized items and unaccompanied minors, and provide gate information and directions.

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Must be 18 years of age or older.
  • •Read, write, fluently speak and understand English; bilingual language skills may be required in some locations.
  • •Must be authorized to work in the U.S.
  • •Completion of a pre-employment drug screen, comprehensive background check/fingerprinting; must meet FAA criminal background checks (and SIDA/us customs badge requirements if applicable).
Education:High School
Skills:Customer serviceCommunicationProfessionalismAttention to detailTroubleshooting
Licenses:Valid driver’s license
Languages:English
Tech Stack:SabreTimaticKiosk machines

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn