Payoneer

1 month ago

Customer Success Manager - SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Customer success role focusing on managing SMB client relationships, driving product adoption, and identifying upsell opportunities to support revenue growth and market expansion in a cross-border e-commerce/payments context.

Location: Shenzhen, Guangzhou

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Oversee and manage existing client relationships while proactively building long‑term partnerships, identifying business opportunities, and developing value propositions that drive retention, up‑selling, and cross‑selling.
•Maintain understanding of client profiles and business dynamics, stay responsive to changes in client needs, and leverage internal/external resources to deliver tailored solutions that maximize long‑term client value.
•Maintain and exceed revenue and upselling targets from our direct business.
•Maintain accurate and up‑to‑date records of all customer activities within the CRM platform.
•Develop and document business success stories and client case studies.

Key Requirements

•Bachelor’s degree with 3–5 years of relevant experience in cross-border e-commerce, account management, business development, or related fields.
•Native Mandarin with strong English written and verbal communication skills.
•Proven ability to manage client relationships, develop business cases, and conduct financial analysis to assess and forecast business impact.
•Strong learning agility with the ability to understand industry trends, see the big picture, and translate key business drivers into profitable growth.
•Data‑driven and highly organized, with strong analytical reasoning, attention to detail, sound decision‑making skills, and the ability to perform well under pressure.

Experience:3-5 yearsCross-border e-commercePaymentsBanking

Education:Bachelor's

Skills:CommunicationRelationship managementAnalytical thinkingAttention to detailData-driven

Languages:MandarinEnglish

Tech Stack:SalesforceCRMBI toolsData analytics

Company Brief

Payoneer

Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn

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Payoneer

1 month ago

Customer Success Manager - SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Shenzhen, Guangzhou

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Oversee and manage existing client relationships while proactively building long‑term partnerships, identifying business opportunities, and developing value propositions that drive retention, up‑selling, and cross‑selling.
•Maintain understanding of client profiles and business dynamics, stay responsive to changes in client needs, and leverage internal/external resources to deliver tailored solutions that maximize long‑term client value.
•Maintain and exceed revenue and upselling targets from our direct business.
•Maintain accurate and up‑to‑date records of all customer activities within the CRM platform.
•Develop and document business success stories and client case studies.

Key Requirements

•Bachelor’s degree with 3–5 years of relevant experience in cross-border e-commerce, account management, business development, or related fields.
•Native Mandarin with strong English written and verbal communication skills.
•Proven ability to manage client relationships, develop business cases, and conduct financial analysis to assess and forecast business impact.
•Strong learning agility with the ability to understand industry trends, see the big picture, and translate key business drivers into profitable growth.
•Data‑driven and highly organized, with strong analytical reasoning, attention to detail, sound decision‑making skills, and the ability to perform well under pressure.

Experience:3-5 yearsCross-border e-commercePaymentsBanking

Education:Bachelor's

Skills:CommunicationRelationship managementAnalytical thinkingAttention to detailData-driven

Languages:MandarinEnglish

Tech Stack:SalesforceCRMBI toolsData analytics

Company Brief

Payoneer

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn