Asana

4 weeks ago

Enterprise Solutions Engineer, Service Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Trusted advisor role within the AMER Solutions Org, driving customer acquisition and revenue growth through deep Asana Service Management expertise. Partner with an Account Executive to create repeatable technical plays for IT/service teams, translate customer pain points into practical designs, advise on architecture and integrations, and develop demos and collateral to scale the field motion.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid-market accounts, managing discovery, tailored product demonstrations, and closing.
•Translate complex customer pain points and service delivery workflows into practical solution designs and compelling business value narratives for IT leaders.
•Advise customers on solution architecture, integrations, administration considerations, and deployment approaches to fit within their technology landscape.
•Collaborate cross-functionally with core Account Executives, Customer Success Managers, and core Solutions Engineers to uncover and support expansion opportunities within existing accounts.
•Build repeatable demo assets and technical collateral to enable the broader field organization as the service management motion scales.

Pay and Benefits

Perks:Health InsuranceRetirementFamily Benefits

Key Requirements

•Strong background in solutions consulting, sales engineering, or a similar customer-facing technical role with knowledge of IT and service team personas.
•Proven discovery and technical validation skills to uncover workflows, constraints, and decision criteria.
•Experience presenting product demonstrations, workshops, and whiteboard sessions to technical and executive audiences.
•Ability to explain technical concepts clearly, including workflow design, data structures, integrations, and automation concepts.
•Thrives in ambiguity and early-stage environments where messaging and playbooks are evolving in real time.

Experience:SaaSEnterprise softwareITSM

Skills:CommunicationPresentationSolution designCustomer facingDemonstrations

Languages:English

Tech Stack:ITILSLAWorkflowsIntegrationAutomation

Company Brief

Asana

Asana provides a work management platform that helps teams coordinate, track, and manage tasks, projects, and workflows. It offers collaboration, task tracking, automation, and reporting tools for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Asana

4 weeks ago

Enterprise Solutions Engineer, Service Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid-market accounts, managing discovery, tailored product demonstrations, and closing.
•Translate complex customer pain points and service delivery workflows into practical solution designs and compelling business value narratives for IT leaders.
•Advise customers on solution architecture, integrations, administration considerations, and deployment approaches to fit within their technology landscape.
•Collaborate cross-functionally with core Account Executives, Customer Success Managers, and core Solutions Engineers to uncover and support expansion opportunities within existing accounts.
•Build repeatable demo assets and technical collateral to enable the broader field organization as the service management motion scales.

Pay and Benefits

Perks:Health InsuranceRetirementFamily Benefits

Key Requirements

•Strong background in solutions consulting, sales engineering, or a similar customer-facing technical role with knowledge of IT and service team personas.
•Proven discovery and technical validation skills to uncover workflows, constraints, and decision criteria.
•Experience presenting product demonstrations, workshops, and whiteboard sessions to technical and executive audiences.
•Ability to explain technical concepts clearly, including workflow design, data structures, integrations, and automation concepts.
•Thrives in ambiguity and early-stage environments where messaging and playbooks are evolving in real time.

Experience:SaaSEnterprise softwareITSM

Skills:CommunicationPresentationSolution designCustomer facingDemonstrations

Languages:English

Tech Stack:ITILSLAWorkflowsIntegrationAutomation

Company Brief

Asana

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.2

Website LinkedIn Glassdoor