Customer Success And Account Manager

Alaan
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Hunter mindset","Programmatic thinking","Data literacy","Commercial instincts","Customer success judgment"]

Own a high-volume portfolio of post-activation accounts and drive growth by unlocking untapped spend potential. Use health signals across adoption, card penetration, and user growth to intervene early and prevent churn. Design scalable one-to-many engagement programs, automate renewal/expansion pipelines, and apply the right playbooks based on risk. Analyze portfolio data to deliver product and process insights, pushing accounts toward graduation and new product adoption.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Alaan
Alaan
14 hours ago

Customer Success And Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own a high-volume portfolio of post-activation accounts and drive growth by unlocking untapped spend potential. Use health signals across adoption, card penetration, and user growth to intervene early and prevent churn. Design scalable one-to-many engagement programs, automate renewal/expansion pipelines, and apply the right playbooks based on risk. Analyze portfolio data to deliver product and process insights, pushing accounts toward graduation and new product adoption.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a high-volume portfolio across the post-activation lifecycle and drive GTV ramp by unlocking untapped spend potential.
  • •Monitor adoption signals across spend categories, card penetration, and user growth, intervening early when accounts stall.
  • •Run scaled one-to-many engagement programs (automated emails, in-app messaging, lifecycle nudges) tied to product milestones and behavioural signals.
  • •Automate renewal and expansion pipelines for accounts showing strong adoption, reserving direct engagement for accounts that need it.
  • •Track churn risk using portfolio health scores and act on signals to prevent churn; feed data-backed insights back to the Product team.

Pay and Benefits

Equity and Bonus:Equity
Perks:Travel AllowanceGym Membership

Key Requirements

  • •2–4 years of customer success experience with account management, or a commercial role managing high-volume accounts.
  • •A hunter mindset focused on growth and graduation targets, not just retention metrics.
  • •Design automated lifecycle campaigns and scalable resources rather than relying on reactive touchpoints.
  • •Strong data literacy to analyze usage patterns, build portfolio health views, and act on insights.
  • •Fintech, SaaS, or payments background is preferred; UAE market experience is an advantage.
Experience:2-4 yearsFintechSaaSPayments
Skills:Hunter mindsetProgrammatic thinkingData literacyCommercial instinctsCustomer success judgment

Company Brief

Alaan
Provides corporate charge cards, expense management, and banking infrastructure for businesses in the Middle East, enabling streamlined spend controls, virtual cards, and financial automation for startups and enterprises.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn