HSBC

1 month ago

Agente Telefonico Atención a Clientes (Zapopan, JAL, MX, 45160)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

We are seeking a Servicio de Atención y Venta telephone agent to represent the bank, delivering first-contact solutions with a high standard of quality. You will handle client inquiries, provide personalized service, meet KPIs, and collaborate with teammates to identify process improvements while staying updated on products, services, and procedures.

Location: Zapopan

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Meet the business' key performance indicators for each objective.
•Exceed customer expectations by providing clear, effective, and respectful guidance with a high service attitude.
•Ensure high process efficiency with close attention to detail and minimized operational errors.
•Remain trained and updated on business processes, services, and changes affecting access channels.
•Foster teamwork by promoting a respectful environment, identifying improvement opportunities, and reporting contingencies to leadership.

Key Requirements

•Knowledge of the bank's products and services.
•Experience with institutional systems and basic Office software.
•Strong analytical capacity and attention to detail.
•Clear, effective communication and strong customer service orientation.
•Ability to work in a team and adapt to changes in processes and services.

Experience:BankingCustomer service

Skills:CommunicationCustomer serviceProblem-solvingTeamwork

Languages:Spanish

Tech Stack:Office-basic computer skills

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 month ago

Agente Telefonico Atención a Clientes (Zapopan, JAL, MX, 45160)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Zapopan

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Meet the business' key performance indicators for each objective.
•Exceed customer expectations by providing clear, effective, and respectful guidance with a high service attitude.
•Ensure high process efficiency with close attention to detail and minimized operational errors.
•Remain trained and updated on business processes, services, and changes affecting access channels.
•Foster teamwork by promoting a respectful environment, identifying improvement opportunities, and reporting contingencies to leadership.

Key Requirements

•Knowledge of the bank's products and services.
•Experience with institutional systems and basic Office software.
•Strong analytical capacity and attention to detail.
•Clear, effective communication and strong customer service orientation.
•Ability to work in a team and adapt to changes in processes and services.

Experience:BankingCustomer service

Skills:CommunicationCustomer serviceProblem-solvingTeamwork

Languages:Spanish

Tech Stack:Office-basic computer skills

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn