Customer Experience Project Intern (TikTok Shop) - 2026 Start

TikTok
London
Workplace: OnsiteInternshipFunction: Customer Success & Account ManagementSkills: ["Communication","Research","Analytical thinking","Collaboration","Proactivity"]

Join the Governance & Experience team to support live projects that shape how buyers experience TikTok Shop, from order placement through issue resolution. Help design and rollout governance processes, conduct research and benchmarking, analyze platform data and feedback to spot trends and risks, and document workflows and project materials. Collaborate across product, logistics, operations, risk, and policy teams to inform real decisions at scale.

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FursaFursa
TikTok
TikTok
14 hours ago

Customer Experience Project Intern (TikTok Shop) - 2026 Start

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Join the Governance & Experience team to support live projects that shape how buyers experience TikTok Shop, from order placement through issue resolution. Help design and rollout governance processes, conduct research and benchmarking, analyze platform data and feedback to spot trends and risks, and document workflows and project materials. Collaborate across product, logistics, operations, risk, and policy teams to inform real decisions at scale.
Location: London
Workplace: Onsite
Employment Type: Internship
Job Function: Customer Success & Account Management
Seniority: Intern level

Key Responsibilities

  • •Support the design or rollout of governance processes, policies, or operational improvements.
  • •Conduct research or benchmarking to inform team decisions.
  • •Analyse platform data or feedback to identify trends, risks, or opportunities.
  • •Help document workflows, write summaries, or prepare project materials.
  • •Collaborate with colleagues across product, operations, risk, and policy teams.

Key Requirements

  • •Currently pursuing an undergraduate or master’s degree in Business, Economics, Data Science, Policy, or a related field.
  • •Strong interest in digital platforms, user experience, or trust & safety.
  • •Analytical mindset with the ability to work with data and draw insights.
  • •Clear communicator who can summarise findings and collaborate effectively.
  • •Curious, proactive, and eager to learn in a fast-paced environment.
Experience:E-commerceDigital platformsTrust & safety
Education:
Skills:CommunicationResearchAnalytical thinkingCollaborationProactivity
Tech Stack:ExcelSQLPython

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn