Bilingual French Client Support -Collection Representative

Fiserv
Mississauga
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: high_schoolSkills: ["Multitask","Compliance","Skip tracing"]

Handle collections for unpaid consumer debt in a call center by making inbound and outbound calls, assigning debt inventory, and meeting departmental collection targets. Use skip-tracing tools to update customer information, manage accounts through payment arrangement processes, and document all activity in the collections system. Provide daily coverage until resolution while multitasking across multiple tools and systems, ensuring compliance with applicable regulations and internal standards.

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FursaFursa
Fiserv
Fiserv
2 days ago

Bilingual French Client Support -Collection Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Handle collections for unpaid consumer debt in a call center by making inbound and outbound calls, assigning debt inventory, and meeting departmental collection targets. Use skip-tracing tools to update customer information, manage accounts through payment arrangement processes, and document all activity in the collections system. Provide daily coverage until resolution while multitasking across multiple tools and systems, ensuring compliance with applicable regulations and internal standards.
Location: Mississauga
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Collect unpaid consumer debt via inbound and outbound dialing in a call center environment.
  • •Assign consumer debt inventory and be accountable for collection performance against departmental targets.
  • •Collect accounts in compliance with applicable regulations and internal performance standards to achieve pre-set objectives.
  • •Use skip-tracing tools to obtain up-to-date customer information.
  • •Document all discussions and actions in the collections system or database.

Pay and Benefits

Perks:Paid HolidaysHealth InsuranceInsuranceTuition AssistancePaid ParentalEquity

Key Requirements

  • •High school graduate/GED
  • •Minimum 1 year of collections and/or customer service experience
  • •Prior experience working in a call center
  • •Collections/customer service call center experience
  • •French & English bilingual
Experience:1+ yearsCollectionsCall centerCustomer service
Education:High School
Skills:MultitaskComplianceSkip tracing
Languages:FrenchEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn