Quality & Training Team Lead, Monetization Integrity (Mandarin Speaking)

TikTok
Singapore
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Written communication","Verbal communication","Coaching","Stakeholder management","Influencing"]

Lead QA for Monetization Integrity Ops, ensuring high-quality content moderation outcomes that protect users and advertisers while supporting Trust & Safety goals. Manage and develop a team of QA analysts and specialists, set performance and coverage plans, and own end-to-end QA strategy including audit sampling, calibration, and quality scoring. Use QA dashboards and defect analysis to drive continuous improvement through RCA/CAPA and cross-functional partnerships.

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FursaFursa
TikTok
TikTok
1 month ago

Quality & Training Team Lead, Monetization Integrity (Mandarin Speaking)

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Last checked: 30 minutes agoStatus: Live

Job Summary

Lead QA for Monetization Integrity Ops, ensuring high-quality content moderation outcomes that protect users and advertisers while supporting Trust & Safety goals. Manage and develop a team of QA analysts and specialists, set performance and coverage plans, and own end-to-end QA strategy including audit sampling, calibration, and quality scoring. Use QA dashboards and defect analysis to drive continuous improvement through RCA/CAPA and cross-functional partnerships.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of QA analysts and specialists; set goals, run 1:1s, conduct performance reviews, and plan career development.
  • •Manage capacity, workload allocation, and shift coverage to ensure consistent quality output across regions.
  • •Own the end-to-end QA strategy for moderation outcomes, including audit sampling, calibration, and quality scoring methodologies.
  • •Define and maintain QA standards, rubrics, and SOPs, driving consistency and accuracy of QA evaluations across markets and vendor sites.
  • •Build QA dashboards and scorecards, analyze defect trends and root causes, and drive RCA/CAPA initiatives and process optimization through cross-functional collaboration.

Key Requirements

  • •Bachelor's degree in Business, Risk, Engineering, or a related field.
  • •5+ years of experience in risk governance, quality assurance, operations management, or related roles, including at least 1 year managing people or leading a team.
  • •Proven experience leading and developing QA teams in a high-volume operations or content/advertiser moderation environment.
  • •Strong expertise in risk governance and detection methodologies, including audit sampling, calibration, and QA frameworks.
  • •Demonstrated experience using data and dashboards to drive quality decisions and influence stakeholders.
Experience:5+ yearsContent moderationOperations managementRisk governance
Education:Bachelor's in Business, Risk, Engineering
Skills:Written communicationVerbal communicationCoachingStakeholder managementInfluencing
Languages:Mandarin

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn