Ciena

6 days ago

Portal & Service Cloud Technical Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead the technical strategy, architecture, and delivery of customer and partner portals built primarily on Salesforce Experience Cloud, and the Salesforce Service Cloud platform. Oversee configuration and enhancements across case management, knowledge, omni-channel, and field service. Partner with Salesforce developers, admins, business analysts, and stakeholders to define requirements, integrate with enterprise systems, enforce Salesforce best practices, and manage vendor relationships while driving continuous improvement.

Location: Florida

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead the technical strategy, architecture, and implementation of customer and partner portals built on Salesforce Experience Cloud.
•Oversee Salesforce Service Cloud design, configuration, and enhancement across case management, knowledge base, omni-channel, and field service.
•Provide technical guidance, mentorship, and performance feedback to Salesforce developers, administrators, and business analysts.
•Collaborate with stakeholders, product owners, and project managers to gather requirements, define solutions, and prioritize features.
•Ensure integration of portals and Service Cloud with enterprise systems using APIs and middleware; establish best practices for delivery, maintenance, troubleshooting, and vendor management.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityPaid Leave

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
•7+ years of Salesforce development and administration experience, including at least 3 years in a technical leadership or management role.
•Deep expertise in Salesforce Service Cloud and Salesforce Experience Cloud (formerly Community Cloud).
•Strong knowledge of Salesforce architecture, data models, security models, and development best practices including Apex, Visualforce, Lightning Web Components, and Aura.
•Proven Salesforce integration experience using REST/SOAP APIs, Platform Events, and middleware platforms.

Experience:7+ yearsSalesforceCRMIntegrations

Education:Bachelor's

Skills:CommunicationInterpersonal skillsAnalytical thinkingProblem-solvingStakeholder management

Certifications:Salesforce Certified AdministratorSalesforce Certified Platform Developer ISalesforce Certified Platform Developer IISalesforce Certified Service Cloud ConsultantSalesforce Certified Experience Cloud Consultant

Tech Stack:SalesforceSalesforce Experience CloudSalesforce Service CloudApexVisualforceLightning Web ComponentsAuraREST APISOAP APIPlatform EventsMiddlewareAPIsAzure DevOpsCopadoGearsetCI/CDERPCRMMarketing automation

Company Brief

Ciena

Provides networking systems, software, and services that enable service providers, cloud operators, and enterprises to deliver high-capacity connectivity and adaptive network solutions worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hanover, United States

Founded: 1992

Glassdoor: 3.8

Website LinkedIn

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Ciena

6 days ago

Portal & Service Cloud Technical Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Florida

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead the technical strategy, architecture, and implementation of customer and partner portals built on Salesforce Experience Cloud.
•Oversee Salesforce Service Cloud design, configuration, and enhancement across case management, knowledge base, omni-channel, and field service.
•Provide technical guidance, mentorship, and performance feedback to Salesforce developers, administrators, and business analysts.
•Collaborate with stakeholders, product owners, and project managers to gather requirements, define solutions, and prioritize features.
•Ensure integration of portals and Service Cloud with enterprise systems using APIs and middleware; establish best practices for delivery, maintenance, troubleshooting, and vendor management.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityPaid Leave

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
•7+ years of Salesforce development and administration experience, including at least 3 years in a technical leadership or management role.
•Deep expertise in Salesforce Service Cloud and Salesforce Experience Cloud (formerly Community Cloud).
•Strong knowledge of Salesforce architecture, data models, security models, and development best practices including Apex, Visualforce, Lightning Web Components, and Aura.
•Proven Salesforce integration experience using REST/SOAP APIs, Platform Events, and middleware platforms.

Experience:7+ yearsSalesforceCRMIntegrations

Education:Bachelor's

Skills:CommunicationInterpersonal skillsAnalytical thinkingProblem-solvingStakeholder management

Company Brief

Ciena

Provides networking systems, software, and services that enable service providers, cloud operators, and enterprises to deliver high-capacity connectivity and adaptive network solutions worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hanover, United States

Founded: 1992

Glassdoor: 3.8

Website LinkedIn