SpaceX

1 day ago

Sr. Enterprise Account Manager, Aviation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own a portfolio of strategic Enterprise Aviation customers for Starlink from contract signature through onboarding, activation, and long-term retention and growth. Build executive relationships to define requirements, manage expectations, and drive revenue realization. Champion customer feedback internally, deliver high-quality support, retain and grow hardware and service revenue, and identify account readiness, risks, and opportunities to improve cross-functional execution.

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact for strategic Enterprise Aviation customers from contract signature onward, including onboarding, ongoing account management, and long-term retention and revenue growth.
•Build relationships with executive stakeholders to identify requirements, manage expectations, and drive revenue realization quickly.
•Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development.
•Deliver excellent customer service by efficiently acknowledging and resolving issues, while retaining and growing account value across hardware and service revenue.
•Act as an extreme owner of assigned accounts by realizing forecasted revenue on or ahead of schedule, identifying readiness levels, requirements, schedules, risks, and leading process/system enhancements across cross-functional teams.

Travel: Medium travel

Key Requirements

•Bachelor's degree in engineering or business, or high school diploma/equivalency certificate with 8+ years of professional business development, program management, sales, or account management experience.
•7+ years of experience in a customer-facing role.
•Ability to interact with all levels within airline management on technical and account management issues.
•Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management.
•Experience managing multiple complex projects while delivering under tight deadlines and resource constraints.

Experience:Satellite communicationsAviationProgram managementAccount managementCustomer-facing

Education:Bachelor's in engineering or business

Skills:Executive stakeholder managementCustomer serviceActive listeningResiliencyCommunication

Languages:English

Eligibility

Nationality:US National

Security Clearance:ITAR

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

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SpaceX

1 day ago

Sr. Enterprise Account Manager, Aviation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact for strategic Enterprise Aviation customers from contract signature onward, including onboarding, ongoing account management, and long-term retention and revenue growth.
•Build relationships with executive stakeholders to identify requirements, manage expectations, and drive revenue realization quickly.
•Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development.
•Deliver excellent customer service by efficiently acknowledging and resolving issues, while retaining and growing account value across hardware and service revenue.
•Act as an extreme owner of assigned accounts by realizing forecasted revenue on or ahead of schedule, identifying readiness levels, requirements, schedules, risks, and leading process/system enhancements across cross-functional teams.

Travel: Medium travel

Key Requirements

•Bachelor's degree in engineering or business, or high school diploma/equivalency certificate with 8+ years of professional business development, program management, sales, or account management experience.
•7+ years of experience in a customer-facing role.
•Ability to interact with all levels within airline management on technical and account management issues.
•Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management.
•Experience managing multiple complex projects while delivering under tight deadlines and resource constraints.

Experience:Satellite communicationsAviationProgram managementAccount managementCustomer-facing

Education:Bachelor's in engineering or business

Skills:Executive stakeholder managementCustomer serviceActive listeningResiliencyCommunication

Languages:English

Eligibility

Nationality:US National

Security Clearance:ITAR

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn