Mastercard

3 months ago

Sr. Specialist, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Senior Customer Success role supporting Mastercard Services in the Latin America region, focusing on engaging priority customers, growing the business, and ensuring technical readiness of Network Products. Collaborates across Network Services, Account Management, Sales, Product, and delivery teams to translate complex capabilities into customer-centric solutions, drive value, renewals, and advocacy in a payments cybersecurity context.

Location: Santiago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Customer Engagement: Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors; identify optimization opportunities for customers to drive value through Mastercard products; articulate KPIs related to cost, performance, and optimization.
•Growing the Business: Leverage Mastercard Services offerings to achieve customer goals; identify opportunities for additional Mastercard products to create greater value and validate financially viable business cases.
•Technical & Program Readiness: Develop training materials and playbooks; translate complex technical capabilities into clear solutions; gather customer feedback to refine value propositions and improve products.
•All About You: Demonstrated experience managing clients or internal stakeholders; analytical mindset; ability to translate technical capabilities into customer-centric solutions.
•Team & Collaboration: Work with cross-functional teams including Network Services, Account Management, Sales, Product, and Technical Account Managers to realize the full value proposition for customers.

Key Requirements

•Experience managing clients or internal stakeholders.
•Logical, structured thinking, and affinity for numerical analysis.
•Experience using data analytics and business intelligence on cyber threats, fraud, risk and vulnerability.
•Experience in analyzing customer metrics and leveraging data to drive customer success initiatives.
•English and Spanish (Portuguese highly desirable).

Experience:PaymentsCybersecurityFinancial services

Skills:CommunicationProblem-solvingStakeholder managementAnalytical thinkingCustomer success

Languages:EnglishSpanish

Tech Stack:Data analyticsBusiness intelligenceCybersecurityPayments technology

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Mastercard

3 months ago

Sr. Specialist, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Santiago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Customer Engagement: Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors; identify optimization opportunities for customers to drive value through Mastercard products; articulate KPIs related to cost, performance, and optimization.
•Growing the Business: Leverage Mastercard Services offerings to achieve customer goals; identify opportunities for additional Mastercard products to create greater value and validate financially viable business cases.
•Technical & Program Readiness: Develop training materials and playbooks; translate complex technical capabilities into clear solutions; gather customer feedback to refine value propositions and improve products.
•All About You: Demonstrated experience managing clients or internal stakeholders; analytical mindset; ability to translate technical capabilities into customer-centric solutions.
•Team & Collaboration: Work with cross-functional teams including Network Services, Account Management, Sales, Product, and Technical Account Managers to realize the full value proposition for customers.

Key Requirements

•Experience managing clients or internal stakeholders.
•Logical, structured thinking, and affinity for numerical analysis.
•Experience using data analytics and business intelligence on cyber threats, fraud, risk and vulnerability.
•Experience in analyzing customer metrics and leveraging data to drive customer success initiatives.
•English and Spanish (Portuguese highly desirable).

Experience:PaymentsCybersecurityFinancial services

Skills:CommunicationProblem-solvingStakeholder managementAnalytical thinkingCustomer success

Languages:EnglishSpanish

Tech Stack:Data analyticsBusiness intelligenceCybersecurityPayments technology

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor