Service Operations Supervisor

Distro
Atlanta
Workplace: OnsiteFull timeUSD 25 - 31 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Time management","Collaboration","Decision making"]

Oversee delivery of payroll and HR services for an assigned group of clients, serving as the primary point of contact and liaison between clients and internal operations. Coordinate user setup and training for payroll and reporting platforms, lead client meetings for escalated issues, and drive retention through proactive interventions. Manage payroll processing quality, resolve payroll errors, monitor payroll specialists, and support payroll tax notices and state/federal reporting guidance.

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FursaFursa
Distro
Distro
4 weeks ago

Service Operations Supervisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Oversee delivery of payroll and HR services for an assigned group of clients, serving as the primary point of contact and liaison between clients and internal operations. Coordinate user setup and training for payroll and reporting platforms, lead client meetings for escalated issues, and drive retention through proactive interventions. Manage payroll processing quality, resolve payroll errors, monitor payroll specialists, and support payroll tax notices and state/federal reporting guidance.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary contact for an assigned group of clients and reinforce strong relationships through proactive touch points and service recommendations.
  • •Coordinate client user setup and provide training for web-based payroll, custom reporting, and service platforms.
  • •Facilitate proactive interventions for at-risk clients and collaborate internally to support successful client retention.
  • •Oversee payroll processing to ensure timely and accurate delivery; review processed payrolls, resolve errors, and analyze payroll problems with appropriate resolutions.
  • •Monitor payroll specialists’ work for accuracy, assist with payroll calculations/deductions, and support payroll tax notices, reporting guidance, and resolution.

Pay and Benefits

Salary: USD 25 - 31 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceShort TermLong TermEapFlexible SpendingIdentity TheftAccidentCancerLegal Insurance

Key Requirements

  • •2+ years of PEO, ASO, HCM, or multistate experience (or equivalent combination of experience, skills, education, or training).
  • •Experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment (2–4 years preferred).
  • •Previous supervisory experience.
  • •Strong communication and interpersonal skills to collaborate across teams and build client relationships.
  • •Proficiency with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications as needed.
Experience:2+ yearsPEOASOHCMMultistatePayrollHRIS
Education:High School
Skills:CommunicationInterpersonal skillsTime managementCollaborationDecision making
Tech Stack:Microsoft OfficeOutlookTeamsExcelPowerPointHRISPayrollClient Space

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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