Customer Experience Specialist

Stanley Black & Decker
Seoul
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsSkills: ["Customer-oriented mindset","Teamwork","Communication","Positive attitude"]

Own customer experience in the service organization by planning and managing field product repair operations for large construction sites. Analyze customer and competitor service trends to develop policies that improve convenience, and run hands-on experience programs in regional CX ZONEs. Coordinate schedules with service agencies, facilitate collaboration across internal and external stakeholders, and conduct on-site audits to improve service quality while supporting product operations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Stanley Black & Decker
Stanley Black & Decker
1 month ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own customer experience in the service organization by planning and managing field product repair operations for large construction sites. Analyze customer and competitor service trends to develop policies that improve convenience, and run hands-on experience programs in regional CX ZONEs. Coordinate schedules with service agencies, facilitate collaboration across internal and external stakeholders, and conduct on-site audits to improve service quality while supporting product operations.
Location: Seoul
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Plan and execute on-site repair services at large-scale construction sites.
  • •Coordinate schedules and policies with service agencies.
  • •Monitor market and competitor service trends, identify customer needs, and develop policies to improve service convenience.
  • •Manage product operations and plan hands-on experience programs in regional CX ZONEs.
  • •Conduct on-site audits of service agencies and monitor service quality to improve operational processes.

Key Requirements

  • •1–3 years of relevant field service experience (home appliances or industrial equipment), or entry-level capability.
  • •A customer-friendly service mindset with a positive, team-oriented attitude.
  • •Strong communication skills.
  • •Intermediate proficiency using MS Excel and PowerPoint.
  • •A valid driver’s license and ability to travel for business outside the local area.
Experience:1-3 yearsField serviceHome appliancesIndustrial equipment
Education:
Skills:Customer-oriented mindsetTeamworkCommunicationPositive attitude
Licenses:Driver’s license
Tech Stack:MS ExcelPowerPoint

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website