Retail Customer & Employee Experience Manager - Beyond Yoga

Levi Strauss
United States
Workplace: HybridFull timeUSD 112,000 - 164,000 annuallyFunction: Data Science & Machine LearningSkills: ["Leadership","Cross-functional collaboration","Operational planning","Program management","Coaching"]

Architect the retail employee and customer journey across all Beyond Yoga stores. Lead retail employee/customer experience strategy, service-and-selling model standards, learning & development, and retail communications governance (including YOOBIC adoption). Build a 3–5 year operational roadmap with SOPs and readiness plans, and partner with teams across Merchandising, Planning, Marketing, Ecommerce, Product, HR, Finance, and Field Leadership to improve onboarding, engagement, operational efficiency, and customer impact.

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Levi Strauss
Levi Strauss
3 days ago

Retail Customer & Employee Experience Manager - Beyond Yoga

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Last checked: 16 hours agoStatus: Live

Job Summary

Architect the retail employee and customer journey across all Beyond Yoga stores. Lead retail employee/customer experience strategy, service-and-selling model standards, learning & development, and retail communications governance (including YOOBIC adoption). Build a 3–5 year operational roadmap with SOPs and readiness plans, and partner with teams across Merchandising, Planning, Marketing, Ecommerce, Product, HR, Finance, and Field Leadership to improve onboarding, engagement, operational efficiency, and customer impact.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Develop the multi-year retail employee and customer experience strategy and maintain the service and selling model with standards, training tools, coaching resources, and measurement.
  • •Lead retail learning and development across store and field leadership roles, designing scalable curriculum and leadership development content.
  • •Own retail communications strategy and YOOBIC platform adoption, including the annual retail workload calendar and plan gatekeeping.
  • •Build the 3–5 year retail operational roadmap, governance model, SOPs, readiness plans, and scalable infrastructure for store growth.
  • •Partner with leaders across functional teams and coach Retail Specialists to set priorities, clarify expectations, and drive continuous improvement.

Pay and Benefits

Salary: USD 112,000 - 164,000 annually
Perks:Health Insurance401kPaid Leave

Key Requirements

  • •8+ years of retail leadership experience in Retail Operations, Learning & Development, Employee Experience, Communications, or a related field.
  • •5+ years leading strategic programs.
  • •Experience managing retail communications, training programs, or workforce planning programs.
  • •Experience developing operational processes and scalable retail infrastructure.
  • •Experience with retail communication/task management platforms (YOOBIC, Zipline, Opterus, or WorkJam).
Experience:RetailMulti-unit retail
Skills:LeadershipCross-functional collaborationOperational planningProgram managementCoaching
Tech Stack:YOOBICZiplineOpterusWorkJam

Company Brief

Levi Strauss
Designs, markets, and sells denim and casual apparel under the Levi's, Dockers, and related brands. The company operates globally through wholesale, retail, and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1853
WebsiteLinkedIn