Customer Success Engineer

Flint (K12)
New York
Full timeUSD 100,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Ownership","Communication","Clarity","Outcome orientation","Adaptability"]

Own real school customer accounts end-to-end, driving adoption, renewals, and measurable outcomes. You’ll manage inbound communications, create and improve customer-facing resources (help center, product updates, and teacher materials), and run virtual (and sometimes onsite) professional development sessions. At the same time, this is a builder role: you’ll use AI-native workflows and lightweight internal systems to make customer success repeatable and scalable, learning what drives retention and NRR.

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FursaFursa
Flint (K12)
Flint (K12)
20 hours ago

Customer Success Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own real school customer accounts end-to-end, driving adoption, renewals, and measurable outcomes. You’ll manage inbound communications, create and improve customer-facing resources (help center, product updates, and teacher materials), and run virtual (and sometimes onsite) professional development sessions. At the same time, this is a builder role: you’ll use AI-native workflows and lightweight internal systems to make customer success repeatable and scalable, learning what drives retention and NRR.
Location: New York
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Own inbound customer communication for school customers.
  • •Manage a portfolio of school accounts to ensure adoption and successful renewals.
  • •Create and improve customer-facing resources, including product updates, help center content, and teacher PD materials.
  • •Use AI tools and lightweight internal systems to improve speed, quality, and consistency of customer work.
  • •Run virtual (and sometimes onsite) professional development sessions for teachers at partner schools.

Pay and Benefits

Salary: USD 100,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalEquity

Key Requirements

  • •~1–3 years of experience in Customer Success, Support, Ops, or a similar customer-facing, systems-adjacent role.
  • •Experience caring about outcomes such as retention, adoption, and customer impact—not just activity.
  • •Strong communication: listens well, explains clearly, and shows up consistently.
  • •Comfort with ambiguity and ownership while improving how the customer success function operates.
  • •Bonus: experience in education/teaching or EdTech, plus startup experience.
Experience:1-3 yearsEdtechStartup
Skills:OwnershipCommunicationClarityOutcome orientationAdaptability

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Flint (K12)
Provides K–12 instructional support and personalized learning solutions that connect students with tutors and educators, offering curriculum-aligned resources, progress tracking, and educator coaching to improve student outcomes and engagement.
Industry: EdTech
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