Night Manager

Kempinski
Doha
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: []

Lead and manage all hotel operations during the night to ensure security, high service standards, and smooth front office delivery. Oversee guest assistance from check-in to check-out, handle and document complaints, manage VIP arrivals, and address overbooking situations professionally. Maximize revenue through room inventory, group blocking, packages, upselling, and late charge policy enforcement, while patrolling the property and staying current on emergencies, promotions, and events.

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Kempinski
Kempinski
12 hours ago

Night Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead and manage all hotel operations during the night to ensure security, high service standards, and smooth front office delivery. Oversee guest assistance from check-in to check-out, handle and document complaints, manage VIP arrivals, and address overbooking situations professionally. Maximize revenue through room inventory, group blocking, packages, upselling, and late charge policy enforcement, while patrolling the property and staying current on emergencies, promotions, and events.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Direct front office operations during the night, ensuring compliance with policies, procedures, standards, and guest satisfaction.
  • •Train, develop, and manage direct subordinates to support efficient night operations.
  • •Handle guest complaints, manage VIP arrivals, and ensure accurate documentation in the hotel log book for next-day follow-up.
  • •Maximize hotel revenue by controlling room inventory, group blocking, packages, upselling, and reinforcing the late charge policy to improve REVPAR.
  • •Ensure property readiness and safety through regular patrols, manage emergency procedures, and handle sell-out overbooking situations professionally.

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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