Customer Success Manager

DataDog
Seoul
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship building","Customer focus","Negotiation","Collaboration"]

Drive customer success by managing onboarding and guiding customers to adopt Datadog solutions across their accounts. Build strong, trust-based relationships and advocate for customers internally while collaborating with support, product, finance, and legal teams. Monitor usage trends to identify renewal risk and improve adoption, and execute end-to-end sales motions for account growth, including upsell and cross-sell through confident, independent negotiation.

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DataDog
DataDog
1 day ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Drive customer success by managing onboarding and guiding customers to adopt Datadog solutions across their accounts. Build strong, trust-based relationships and advocate for customers internally while collaborating with support, product, finance, and legal teams. Monitor usage trends to identify renewal risk and improve adoption, and execute end-to-end sales motions for account growth, including upsell and cross-sell through confident, independent negotiation.
Location: Seoul
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Partner with the sales team to ensure a smooth transition and onboarding experience.
  • •Proactively build customer relationships to establish mutual trust.
  • •Own the full sales cycle for growth opportunities within existing customer accounts.
  • •Advise customers to effectively use Datadog solutions and monitor adoption to increase usage.
  • •Detect renewal risk by monitoring usage trends and collaborate cross-functionally with support, product, finance, and legal teams.

Pay and Benefits

Equity and Bonus:Equity
Perks:RsusEquityLearning Budget

Key Requirements

  • •Strong communicator with excellent attention to detail.
  • •Motivated to build long-term, continuous customer relationships and stay customer-focused.
  • •Ability to work effectively in a dynamic, solutions-oriented environment.
  • •Experience independently negotiating contract terms for upsell/cross-sell and handling price objections.
  • •Proven track record achieving account expansion goals through retention and growth performance.
Skills:CommunicationRelationship buildingCustomer focusNegotiationCollaboration
Languages:Korean

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn